Customer Experience/Service

Cornell social media and online channels study confirms that travelers take different Web search approaches for business and leisure travel.

Accenture provide Hilton Worldwide with application development and support services for its property management systems and multi-brand, transactional websites covering more than 3,600 hotels.

iPass study findings illuminate how hotels may lose repeat business with poor Wi-Fi service, whether it is paid or free.

JW Marriott Hotel Los Angeles at L.A. LIVE streamlines communication and guest requests with GoConcierge's Web-based guest service system.

What must hotels do to meet their guests’ Internet bandwidth needs? InterContinental Hotels Group’s VP of global technology for the Americas talks bandwidth management, security and more.

The full-service resort integrates operations with PAR Springer-Miller's SMS|Host system to drive revenue and create a seamless guest experience.

The solution enables hoteliers to capture guest information, preferences and activity from ResortSuite's single database to generate targeted e-mail messages that are timely, personal and measurable.

More than 60% of respondents in the global social media study use social media to stay in touch with family and friends while traveling; more than a third (36%) say they'd rather log on than make a call to share good news.