Customer Experience/Service

A partnership with NTN Buzztime will enable Native New Yorker to promote their own menu specials and sell advertising space that airs during Buzztime games.

In addition to displaying flight information, the digital displays also include the airport shuttle schedule for the three-property Marriott Miami Airport Campus.

The current offering includes the iPhone platform, but releases for other popular platforms will soon follow.

The installation will provide guests with in-room media, web-browsing capabilities, a virtual concierge and a complete business center in each guest room.

David Reinhardt from The Next Web explains how the combination of social media, smart phones and location awareness will affect social media use.

Increasingly tech-savvy and eco-conscious clients will drive continued change in meetings and events management in the year ahead, according to Publicis Meetings USA.

Hotel guests are increasingly accustomed to having the latest and best consumer technologies at their fingertips. Loews Hotels, operator of 19 luxury hotels and resorts across North America, identifies these demands, and explains how the hotel brand is meeting those expectations.

InterContinental Hotels Group pilots a new solution at two of its properties that gives guests the option to use their personal cell phone as a mobile room key.