Hilton Worldwide and Accenture announced a multi-year agreement to provide the global hospitality company with application development and support services for its property management systems and multi-brand, transactional websites covering more than 3,600 hotels worldwide. As part of the agreement, Accenture will also be supporting Hilton Worldwide with a global service desk for the company’s hotels.
“We are excited to welcome Accenture, one of the world’s leading technology companies, to the Innovation Collaborative,” says Robert Webb, Hilton Worldwide’s chief information officer. “Accenture’s global experience in the hospitality industry and existing knowledge of Hilton Worldwide’s systems will allow us to further explore our next-generation system capabilities.”
This agreement makes Accenture a founding member of the Hilton Worldwide Innovation Collaborative, a consortium of technology leaders working together to deliver cutting-edge solutions for varied business needs. With its partners, Hilton Worldwide will enhance its operational efficiencies and continue to provide a world-class experience for guests.
Accenture’s services are expected to strengthen Hilton’s technological capabilities and improve efficiencies, while freeing up its workforce to concentrate on innovating in the hospitality arena. This work will be performed across Accenture’s Global Delivery Network. Accenture will deliver the services in collaboration with Avanade, a business technology services provider majority owned by Accenture that connects insight, innovation and expertise in Microsoft technologies to help customers realize results.