Customer Experience/Service

A new study from the University of South Florida Sarasota-Manatee and Oklahoma State University identifies customers' top e-commerce concerns, plus how hospitality companies can improve online interactions to boost loyalty.

In order to meet growing HSIA demands, Extended Stay Hotels is deploying Airband Communications' fixed-wireless data connections at many of its 685 properties.

Hospitality Technology speaks with executives from InterContinental Hotel Group, MGM Resorts International, and New York City's The Plaza Hotel to learn what they think our hotel guestrooms will look like in five to ten years.

Cell phones and smart computing devices may have made the in-room telephone obsolete, but Switzerland's Park Hotel Weggis is offering an in-room telecommunications device that not only features a range of multi-media options, but has also helped to increase productivity and foster environmental savings.

Deep discounting and not understanding your customers' needs are just two of many pricing missteps that can prevent hospitality operators from achieving growth. Pricing consultant, Rafi Mohammed, Ph.D, offers 10 tips that can help your company to reap higher profits, generate growth, and better serve customers.

A survey of Benchmark Hospitality International's 30 properties reveals that social media, cost and flexible meeting packages lead in 2011 meeting trends.

GUESTScope 5.0 leverages guest intelligence to protect revenue, improve a business' online reputation, and more.

USA Today's panel of Road Warriors, who crisscross the U.S. and globe for work, say they appreciate and even expect a range of hotel services, from nearby parking to a sleep timer on the TV remote control.