Customer Experience/Service

Four European Starwood hotels will debut Telepresence virtual meeting suites that enable next-gen business travelers to collaborate across continents.

Networked RFID door locking system eliminates card demagnetization, reduces maintenance costs, and delivers limitless guest service opportunities for Las Vegas' CityCenter.

The Starbucks Digital Newtork is designed to connect, inform and entertain customers by offering a selection of hand-picked premium content.

The Doubletree Hotel & Executive Meeting Center in Palm Beach Gardens' search for incremental revenue generators led them to a system that removes 98 percent of allergens from 50 of its guest rooms. The subsequent high demand for these rooms enables the hotel to pocket an additional $15 - $20 more per room, per night.

The company plans to have approximately 2,000 hypo-allergenic rooms at 125 full-service properties.

The Renaissance Mayflower Hotel and Capitol Hill Towers are among the first hotels to adopt the solution.

Do business travelers look for different amenities than vacationers? Findings from a University of Delaware study say yes, and that it impacts guests' decisions to return.

In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."