Customer Experience/Service

Who's Leading the Pack in Virtual Customer Engagement?
Speakers from the 2010 Cornell Hospitality Research Summit explain how the rise of social media and mobile phones has given birth to virtual hotels. Learn which hotels are leading in the virtual world, top strategies, and how two non-hotel brands, McDonald's and Royal Caribbean, are winning with virtual engagement.
Axxya's Nutritionist Pro Software Offers Solution to National Menu Labeling
Axxya's Nutritionist Pro software family aids hospitality organizations, including Fairmont Hotels & Resorts, to provide nutrition and recipe analysis, food label creation and more.

Crowne Plaza Dulles' Cautionary Tale: How Tech Aided 350 Stranded Travelers

In-room flight information gave more than 350 stranded guests at the Crowne Plaza Dulles Airport peace of mind when record-breaking snow slammed the nation's capital last winter. Plus learn how the hotel was able to add to its bottom line by keep their guests' business on-property.
Toronto Yorkville IHG Property Relates Benefits of Web-based Concierge Service

The InterContinental Toronto Yorkville hotel joins 20 other InterContinental properties in benefiting from the efficiency that is generated from a Web-based guest service operations system.
Deloitte: Biz Travelers Anticipate More Trips in 2011, Reveal Tech Must-haves

Eighty percent of business travelers say that they will take more or the same number of trips next year, and 79 percent say that HSIA plays a big role in their selection of a hotel.
Will Customers Avoid a Breached Business?

A recent telephone survey of more than 1,000 U.S. adults reveals that 91 percent would not return to a business if their personal information was stolen.
Comfort Suites Property Goes for Locking One, Two Punch: Secure Guests & Cut Energy Costs

A Nebraska Comfort Suites property installed a number of solutions from VingCard Elsafe that control energy costs, centralize the door locking system and allow for NFC cell phone access.
Doubletree San Francisco Airport Enhances Guest Satisfaction with Real-Time Flight Info, Boarding Pass Printing

With the addition of these solutions, guests can make better travel decisions, while staff can better estimate the number of distressed passengers due to flight cancellations and delays.
Motel 6 Revamps Mobile Site

Users can access their My Motel 6 accounts and view pertinent details for their visits.
Fairmont Reinvents the Meeting Experience

Fairmont Hotels & Resorts utilizes the latest group technology to achieve material performance improvements and deliver enhanced meeting planner experiences brand-wide.

Who's Leading the Pack in Virtual Customer Engagement?

Axxya's Nutritionist Pro Software Offers Solution to National Menu Labeling

Crowne Plaza Dulles' Cautionary Tale: How Tech Aided 350 Stranded Travelers

Toronto Yorkville IHG Property Relates Benefits of Web-based Concierge Service

Deloitte: Biz Travelers Anticipate More Trips in 2011, Reveal Tech Must-haves

Will Customers Avoid a Breached Business?

Comfort Suites Property Goes for Locking One, Two Punch: Secure Guests & Cut Energy Costs

Doubletree San Francisco Airport Enhances Guest Satisfaction with Real-Time Flight Info, Boarding Pass Printing

Motel 6 Revamps Mobile Site

Fairmont Reinvents the Meeting Experience