The tool will allow restaurants to have access to insights about their service quality, customer satisfaction, and sales alongside tools to make specific adjustments to improve their business.
The cloud-based software company was chosen based on its ability to handle multiple, complex systems and leverage real-time data to heighten guest experiences.
HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently. Sponsored.
As a de facto method for gathering guest data, hotels and restaurants increasingly look to engage with guests and offer personalized experiences through mobile apps.
FIRE (Feature Inventory Response Engine) personalizes the booking path, allowing each guest to select the relevant room type, room attributes and features they want.
