Customer Relationship Management (CRM)

Mobile and online ordering and payments will be at the top of the menu.

Guests at the Pyramid Ale Taproom at the Oakland International Airport will get menu recommendations, directions and more from Pepper the robot.

STG is a strategic private equity firm.

With so many online outlets for consumer feedback, restaurants can get lost in the noise.

In part two of this two part series, restaurant operators discuss how they are taking loyalty programs to the next level by segmenting the data they have on hand to send targeted promotions and drive customer engagement.

The Guestware and Agilysys integration leverages complementary technology and allows for complete integration between the two systems for their customers.

According to the study, the review score is the second most important factor affecting consumer booking decisions after a hotel's rate.

Consumers and online businesses will be able to engage in social commerce through popular messaging apps.