Customer Relationship Management (CRM)

Research shows little progress planned for future advancement within hotel technology.

Research determines 90% likelihood that those who visit a restaurant for the fourth time will continue to visit on a regular basis.

Oracle Hospitality survey reveals mobile wallets like PayPal or Apple Pay are the least popular method for managing loyalty.

Guests can stream content from their own mobile devices on guest room televisions or gather with friends and family in a common area reminiscent of their kitchen at home.

New tools will offer handheld mobile guest interaction, tablet use, direct booking and spa system functionality.

In the fourth quarter of 2017, Punchh added 12 new restaurant brands to its client list.

KFC focused on improving the customer experience within its mobile app through promotions such as personalized communications and proximity-based rewards.

Learn how a master digital wallet can help hotels drive mobile-centric guest personalization at the booking and check-in stages of the customer journey.