Customer Relationship Management (CRM)

Navicom's Guest Experience Measurement system captures guest feedback and is a key tool for improving operational and reputation management strategies.

New technology allows restaurants to identify individual customers and reach them via social media and digital channels.

Guests will receive an Ocean Medallion, a next-gen wearable device, that works with Ocean Compass, a digital experience portal, to be a concierge before, during and after travel.

Absolutedata offers three tips on how to use big data to offer personalized, relevant messaging while also respecting customer privacy.

The partnership enables direct bookings to North American hotels using DerbySoft's Marketing Services division: Click.

Migrating IRE to the cloud removes the need to invest in capital equipment and servers.

A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

Crafter CMS and its Content-as-a-Service capabilities enables a global restaurant brand to improve its customer experiences, including online ordering and delivery, through new innovative mobile apps across 3000+ franchisees.