Customer Relationship Management (CRM)

With an automated “Room is Ready” text message, hotels can gets guests into their room faster.

Pieology, MOD Pizza, Pizza Inn and PizzaRev choose Punchh to deliver customized restaurant experiences to millennials.

At HT-NEXT, Marriott's Lenny Jachimowicz will share how Marriott transformed a poor in-room experience with a patented solution.

AfterWords is an intelligent customer engagement software that provides business intelligence that improves customer experiences and increases profitability.

TrustYou to manage all guest reviews and surveys.

Embracing personalization technologies, machine learning-powered solutions, social media analytics and mutually beneficial partnerships could help hotels improve their loyalty programs.

In part one of this two-part series, HT interviews hoteliers to learn how augmented and virtual reality can foster engagement, loyalty for guests as well as employees.

Consumers can conveniently pre-order and pay for food, beverages, merchandise and services.