Customer Relationship Management (CRM)

Sands Resorts leverages six strategies to centralize guest and marketing data into one customer platform to personalize communication, drive revenue, and build guest loyalty.

Offers improved usability and integrated guest feedback solutions available from one login, plus adds Facebook widgets for increased online bookings.

Hotel Granduca Austin wanted to find new guests and bring back repeats.

Collaboration provides hotels with integrated tools to enhance digital marketing results and seamlessly improve guest communications.

Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.

Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.

After launching its new digital experience a few months ago, the hotel brand has seen significant improvements in customer bounce and order rates, as well.

In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.