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TrustYou Launches All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou said it is beginning the new year with a significant upgrade, releasing an integrated guest feedback platform and review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

The platform is an all-in-one guest feedback solution that helps hotels to capture, analyze, and market reviews, surveys and messages on every channel:  on their own website, on platforms like Google, Tripadvisor, or Facebook Messenger. This update brings the company one step closer to the ultimate goal of providing the best and most personalized experience for travelers while offering hotels a one-stop-shop solution when it comes to managing, reporting and responding to guest communication and feedback.

Additionally, TrustYou expanded its solutions that help hotels utilize reviews to market their hotel. This includes both new and existing review widgets to enable hoteliers to prominently display TrustYou’s ratings and reviews on their own website in order to increase direct bookings and across the web. One recent addition includes a Facebook widget that allows hotels to showcase their review content on the third most visited site when searching for a hotel. Targeted review marketing, on channels like Facebook or the hundreds of travel sites that showcase TrustYou reviews, helps hotels to drive direct bookings, boost channel conversions, and lower distribution costs.

The platform upgrade also brings valuable additions to TrustYou’s guest messaging solution. The new live webchat widget can easily be integrated into a hotel’s website, WiFi login page, or any other website. This allows travelers to directly contact the hotel additionally to the existing SMS or Facebook messaging features which improves the overall guest experience. All incoming messages are displayed in one single messaging inbox and can be addressed simultaneously with all other incoming guest requests, whether sent via email, SMS, or Facebook.

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