InterContinental Malta Implements Guestware to Personalize the Guest Experience 

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InterContinental Malta Implements Guestware to Personalize the Guest Experience 


Guestware announced that InterContinental Malta in St. George’s Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort.

InterContinental Malta selected Guestware based on the recommendation of Matthew Hill, the property’s previous director of room operations and current hotel manager of Holiday Inn Express Malta. Hill used Guestware at another hotel, and was impressed with Guestware’s implementation process and solid functionality.

InterContinental Malta also tapped Guestware’s on-site implementation package over the company’s on-line training because its on-site training provides added consulting benefits and customization to meet the unique needs of a hotel’s operations.

Guestware Advisor Colby Durham provided on-site implementation supervision for the hotel’s management and staff. Durham created an individualized training program for users that optimized the system for hotel operations and delivered personalized guest service. Durham has more than 20 years of experience helping hotels implement software focused on streamlining operations and improving service.

During the on-site training, InterContinental Malta’s team quickly learned to use Guestware and easily found new ways to do their job and provide a personalized guest experience and the best service for guests.

After implementation, Guestware’s success manager continuously reviews and optimizes client management processes to ensure users achieve maximum system benefits that deliver the highest guest satisfaction. Customer success has been Guestware’s top priority for more than 20 years.