Customer Experience/Service

When the Fontainebleau Miami Beach hotel re-opened in the spring of 2008 following a $1 billion renovation, hotel management began receiving complaints from guests about poor cellular service in some of the meeting rooms, public areas, and guest rooms on the east (oceanfront) side of the facility. Learn how Fontainebleau eliminated this common guest complaint.

The mobile ordering app gives iPhone and iPod touch users the ability to create their favorite Chipotle order, place it at the Chipotle location of their choice, and also pay for their food direct from their device.

Hard Rock Hotels invite guests to download complimentary, specially selected playlists on iTunes, chosen by Hard Rock's music & culture team through The Sound of Your Stay program.

The Westin Imagine Hotel is the first property in the Westin family to use Intelity ICE, an in-room and back-end monitoring solution that allows hotel guests to arrange services via a touch screen from their guest room, laptop or mobile device.

The social media optimization tool, CheapTweet, aims to enhance hospitality organizations' social media presence and drive traffic to top restaurant and lodging deals.

Fourteen Destination Hotels & Resorts properties are now supported by EthoStream. The latest two premier properties include the new Southern California world-class resort and spa, Terranea.

Le Boulanger bakery cafe will roll-out MonkeyCatering 3.0 to streamline catering operations and improve the overall customer experience across all 17 of its Bay Area locations.

The Holiday Inn Express Brookpark installs real-time flight information and boarding pass printing solutions as key differentiators that would attract more business.