Customer Experience/Service

The luxury hotel is leveraging the power of TravelCLICK's new service, social media optimization, to build communities on Facebook, Twitter and more.

U.S. consumer participation in rewards programs is on the rise across multiple demographic segments, according to COLLOQUY's latest white paper, After the Meltdown: Consumer Attitudes and Perceptions about Loyalty Programs in the Post-Recession Economy. Examine the loyalty trends across six different consumer segments, and learn why participation in loyalty programs has jumped nearly 20 percent since 2007.

A new two-way interface between PAR Springer-Miller's SMS|Host hospitality management system and TravelClick's iHotelier enables Kohler Hospitality Systems to maximize returns from all of its outward distribution channels.

An enhanced version of Black Box's VGA Wireless Video Presentation System turns wired projector into wireless device for controlling presentations from a WiFi PDA or laptop.

When locations are widely dispersed, this can often put a strain on maintaining POS systems and software. Remote management and support tools offer restaurateurs a secure way to connect to a franchisee's POS system remotely, allowing technicians to prevent and repair issues, and operators to focus on delivering great food and top-notch service.

A partnership between Fired Up Inc. and Synergy Restaurant Consultants has been fueling the development of new menu items and enhanced kitchen operations over the past 12 months.

Although mobile commerce has existed for almost a decade, it has only recently started to gain momentum in the hotel industry. Not only is the development of a mobile website a relatively modest cost, but successful sites will generate significant revenue and become a requisite customer service channel. Build a superior mobile site with these top tips from Omni Hotels.

New Castle Hotels & Resorts selects UniFocus' STAFFScope survey system to gain insight into employee engagement.