Two Additional Destination Hotels & Resorts Contract EthoStream to Provide its Converged Network Solution and Guest Support
Fourteen Destination Hotels & Resorts properties now supported by EthoStream, operator of one of the largest hospitality high-speed Internet access (HSIA) networks in the U.S. EthoStream is providing a single-solution converged IP network for the world-class Terranea Resort on California's Palos Verdes Peninsula, which opened on June 12, 2009. The project involves integrating wireless and wired high-speed Internet access (HSIA) with back-office connectivity and remote customer support. At the Resort at Squaw Creek near Lake Tahoe, California, EthoStream is installing wireless networking throughout the luxury resort, as well as providing 24/7 guest support services.
"For our new flagship Terranea Resort, we wanted to consolidate a diversity of network applications over a single managed IP network, while still meeting our stringent budget requirements. EthoStream was able to deliver on all fronts. Its core network delivers consistent connectivity — across guest Internet access, mini-bar communications, guest TV systems, and our Property Management System. This converged network achieves far greater efficiency, as well as giving us a secure, extendible platform for our business-critical applications, and streamlining our operations," says Jeff Henschel, vice president of technology - hotels for Destination Hotels & Resorts.
With EthoStream's web-based management interface, Destination Hotels & Resorts is now able to manage 14 of their properties remotely from a single location, involving a total of over 4,000 guestrooms. Remote management facilities include the ability to compare HSIA usage among properties, as well as monitor Internet connectivity and guest support activity. EthoStream will be providing 24/7 support to both properties, taking over guest support from the internal IT staff at the Vail Cascade Resort and displacing the current vendor at the Resort at Squaw Creek. EthoStream's in-house support center has a real-time view of guests' HSIA usage via EthoStream's web-based platform, enabling quick, proactive problem resolution.
"For our new flagship Terranea Resort, we wanted to consolidate a diversity of network applications over a single managed IP network, while still meeting our stringent budget requirements. EthoStream was able to deliver on all fronts. Its core network delivers consistent connectivity — across guest Internet access, mini-bar communications, guest TV systems, and our Property Management System. This converged network achieves far greater efficiency, as well as giving us a secure, extendible platform for our business-critical applications, and streamlining our operations," says Jeff Henschel, vice president of technology - hotels for Destination Hotels & Resorts.
With EthoStream's web-based management interface, Destination Hotels & Resorts is now able to manage 14 of their properties remotely from a single location, involving a total of over 4,000 guestrooms. Remote management facilities include the ability to compare HSIA usage among properties, as well as monitor Internet connectivity and guest support activity. EthoStream will be providing 24/7 support to both properties, taking over guest support from the internal IT staff at the Vail Cascade Resort and displacing the current vendor at the Resort at Squaw Creek. EthoStream's in-house support center has a real-time view of guests' HSIA usage via EthoStream's web-based platform, enabling quick, proactive problem resolution.