Customer Experience/Service

Residents & Guests of Five-Star 'Hotel on the Water' Receive Personal Attention in Hundreds of Global Ports
The World, a 644-foot luxury residential ship, present staff with a unique challenge of finding and providing information on the best restaurants, shopping and entertainment in more than 100 ports of call. Learn how The World's international concierge team uses Concierge Assistant to share guest request information with other appropriate staff.
CityCenter's Aria and Vdara Achieve LEED Gold
CityCenter's ARIA and Vdara hotels have received LEED Gold Certifications from the U.S. Green Building Council. Resort management anticipates Gold or Silver LEED certification for its remaining developments.

Microtel Inn & Suites' Rounds off Hotel Prototype with Selection of Telecom Provider

Affordable Hospitality Group has selected PhoneSuite as the telephone system for its latest property due to the solution's ability to reduce the amount of time between transactions at the front desk.
Omni Hotels Joins the Apps Race with Launch of iPhone Tool

The launch of Omni Hotels' new iPhone and iPod touch application enables guests to book reservations in real-time, check-in, contact customer service and more while on the go.
IHG to Arm 4,300+ Global Sites with Inventive Pricing Module

InterContinental's Price Optimization module has a price sensitive modeling process that allows the system to continuously balance rates, occupancy and guest pricing preferences in a way that increases revenue opportunities regardless of demand.
Hotel International & Terminus in Switzerland Provides Superior Guestroom Services with the Addition of IPTV Services over WiFi

IPTV video services over WiFi enable the Hotel International & Terminus in Switzerland to offer guests a full range of entertainment and hotel services including access to more than 100 TV channels, a wake-up service and more.
The Price Positioning Trap

Undercutting room rates might bring guest bookings today, but at what cost? A Cornell University study affirms the importance of smart price positioning.
Cornell's Center for Hospitality Research Issues New Forecasting Tool to Assist Hotel Revenue Managers

A new forecasting tool from Cornell's Center for Hospitality Research makes revenue management forecasting clearer through a series of worksheets that are formatted to allow hotel revenue managers to plug in their own historical data.
How Employee Training Tools Directly Impact Guest Repeat Bookings

In today's increasingly competitive environment, understanding the connection between guest feedback, effective training and an engaged workforce culture can make or break an organization. Achieve the best results with a multi-pronged approach that incorporates guest and employee survey analytics.
'Going Green' Still a Top Issue for Hotels & Guests, But Not Without Challenges

Despite the upfront costs associated with going green, the lodging industry shows no signs of turning its back on its commitment to sustainability. Hotels set their sights on the solutions that offer the most cost- and resource-saving benefits.

Residents & Guests of Five-Star 'Hotel on the Water' Receive Personal Attention in Hundreds of Global Ports

CityCenter's Aria and Vdara Achieve LEED Gold

Microtel Inn & Suites' Rounds off Hotel Prototype with Selection of Telecom Provider

Omni Hotels Joins the Apps Race with Launch of iPhone Tool

IHG to Arm 4,300+ Global Sites with Inventive Pricing Module

Hotel International & Terminus in Switzerland Provides Superior Guestroom Services with the Addition of IPTV Services over WiFi

The Price Positioning Trap

Cornell's Center for Hospitality Research Issues New Forecasting Tool to Assist Hotel Revenue Managers

How Employee Training Tools Directly Impact Guest Repeat Bookings

'Going Green' Still a Top Issue for Hotels & Guests, But Not Without Challenges