Westin Property Taps In-Room Concierge to Maximize Guest Service and Track Hotel Activity

The Westin Imagine Hotel Orlando proudly welcomes the latest in-room guest service technology from Intelity, an interactive hospitality technology innovator. The Interactive Customer Experience (ICE) is a revolutionary in-room solution and backend monitoring system. ICE organizes tracks and measures all hotel activity at the touch of a button. With a customizable, branded interface, ICE allows hotel guests to arrange all services instantly via a touch screen from their guest room, laptop or mobile device. Opened in April 2008, the luxurious Westin Imagine Orlando features 315-guest rooms and is conveniently located across from the Orlando Orange County Convention Center and in the heart of Orlando's famous attractions.

"In my 25 years of hospitality experience, I have never seen a technology improve guest service so dramatically," says Mike Speicher, general manager at The Westin Imagine Orlando. "Guests now have the ability to truly maximize their stay by making the most of the property amenities and the destination attractions."

For The Westin Imagine Orlando, the addition of Intelity's ICE provides completely customized guest service and allows each customer to maximize their travel experience. After extensive business and technology reviews, Starwood Hotels & Resorts Worldwide recently supported the use of ICE in company hotels. The Westin Imagine Orlando is the first property in the Westin family to welcome this cutting-edge solution.

Allowing the hotel to efficiently manage its staff, ICE offers a backend monitoring system, ICE Control System (ICS). ICS tracks resort activity, staff efficiency and its own return on investment. To assist each guest in maximizing their visit, ICE features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
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