Customer Experience/Service

St. Regis Aspen Taps Digital Marketing Firm to Beef-Up Web Presence
The St. Regis Aspen Resort's selection of Hyperdisk is expected to provide the resort with a renewed online presence, along with an engagement strategy that delivers detailed financial analysis across all digital marketing initiatives.
HT's Most Read Headlines Reveal Key Industry Trends from the Last Six Months
Your peers have already read them, but have you? Hospitality Technology looked at its website data from the past six months to compile a list of the most read headlines on htmagazine.com. Although the POS tops the list, multiple articles dedicated to budget-cutting solutions and strategies, next-gen pizza ordering technologies and more are among readers' top interests.

Road to Hotel Recovery: Recoup Lost Biz with Nine Revenue Management Tips

As the decline in travel demand experienced by the hotel industry continues into its second year, the need for customers, bookings, and revenue is pressing to say the least. To recapture precious guest dollars, hotels needs to return to the fundamentals, but with an emphasis on cohesion and integration; these nine tips can help.
Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value, Says Survey

Despite recent hotel budget cuts, J.D. Power and Associates reports that hotel guest satisfaction has improved this year. Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel Inns & Suites and Staybridge Suites rank the highest in customer satisfaction according to an annual survey.
PSAV, X20 Media Partner for End-to-End Hospitality Digital Signage Solution

Under the agreement, X2O Media will provide content design, management, distribution, monitoring, integration, and support services for PSAV customers' digital signage deployments.
New TravelCLICK, DoubleClick/Google Tools Enhance Advertising to Travel Agents Who Book $8 Billion in Hotel Revenue

Tools by TravelCLICK and DoubleClick/Google enable dynamic rate updates and measures the true reach of online ads targeted to travel agents.
Largest T.G.I. Friday's Franchise Operator to Rollout Enterprise Reporting Solution

Briad Restaurant Group will utilize GuestMetrics's GuestSnapshot software to aggregate sales data across multiple locations as well as to provide the ability to drill down to individual check level detail.
hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts

The Account Saturation Tool addresses the hotel industry's demand for more effective methods of capturing vital customer data and automatically generating reports that enable sales teams to identify and focus on the most valuable revenue-generating sales opportunities.
Burger King Unveils Customized 'Have It Your Way' Online Experience

Burger King has redesigned its website in an effort to boost Web traffic with the addition of new features such as a build your own burger application, an updated restaurant locator and more.
Eliot Hotel Taps In-Room Concierge to Uncover Additional Revenue Prospects

The Eliot Hotel transcends basic in-room concierge solutions to incorporate a tool that brings property management tech into the mix. Learn about the solution that enables guests to order room service and more, while providing staff with reporting tools for a streamlined operation that finds revenue prospects.

St. Regis Aspen Taps Digital Marketing Firm to Beef-Up Web Presence

HT's Most Read Headlines Reveal Key Industry Trends from the Last Six Months

Road to Hotel Recovery: Recoup Lost Biz with Nine Revenue Management Tips

Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value, Says Survey

PSAV, X20 Media Partner for End-to-End Hospitality Digital Signage Solution

New TravelCLICK, DoubleClick/Google Tools Enhance Advertising to Travel Agents Who Book $8 Billion in Hotel Revenue

Largest T.G.I. Friday's Franchise Operator to Rollout Enterprise Reporting Solution

hotel SystemsPro Announces Account Saturation Tool to Increase Revenue and Focus Sales Activity on Top Accounts

Burger King Unveils Customized 'Have It Your Way' Online Experience

Eliot Hotel Taps In-Room Concierge to Uncover Additional Revenue Prospects