Customer Experience/Service

Less than two weeks after its introduction, UNO wins editors' choice "Best in Show" and "Best New Technology Product" awards at the International Hotel/Motel & Restaurant Show.

Popeyes wanted to take their social media efforts to the next level and use it as a guest relations tool to further engage current and future guests. Learn how 92 of the chain's 1,500 domestic locations were able to reach an audience of more than 12,000 people through a pilot test of Empathica's GoRecommend.

Walt Disney World and Disneyland Resort visitors can now view attraction wait times, locate favorite characters, and more through the use of a Verizon Wireless mobile cell phone application.

The latest release of FireFly Technologies' Phoenix POS software now features an expanded customer loyalty program that includes loyalty points management, expiration tracking and more.

Hilton Worldwide's new iPhone app enables guests to search for nearby hotels, check-in online up to 48 hours in advance, order food/services to be available upon arrival and more.

One of the largest challenges for international hotels is the effect of foreign exchange rates on profits. As explained in a new report from the Cornell Center for Hospitality Research, operational currency hedging occurs as a consequence of changes in "real" room rates and occupancy that arise from changes in relative currency values. Learn how revenue management can reduce the need for foreign exchange hedging.

theWit is the first property to deploy an interface that processes information in real-time from the SAFLOK locks to MTech's hotel service optimization system HotSOS using SAFLOK's Messenger LENS (Lock Event Notification System).

Through this partnership, the lock maintains a key role in communicating access information to the in-room coordinators, which in turn determine how the in-room appliances such as lamps, thermostats, or the TV will respond.