Customer Experience/Service

Customized Booking Engine Delivers More Guests to Warwick's Doorstop
Warwick International Hotels and Resorts' newly customized site did not conform to standard booking engine templates currently available, so the company tapped its 15-year representation partner, Utell Hotels & Resorts, for a customizable option. Since August, Warwick has already noticed an increase in pay-per-click conversions, and guests have provided positive feedback.
New Load Balancing & Bandwidth Aggregation Gateway for Limited Service Hotels Comes to Market
With the EthoStream Gateway Server Dual, properties can combine different types of circuits, including DSL, T1 or cable connections, from multiple providers, delivering increased throughput and eliminating dependence on a single ISP for Internet connectivity.

What is Self-Service's Future in the Hospitality Vertical Market?

Over the past year, hospitality has drastically transformed from one of the hottest markets, to one of the most uncertain and dangerous ones for automation technology vendors. In Vol.2: Hospitality of their 2009 Self-Service and Customer Interaction Management Solutions study, VDC Research identified and analyzed the key now- and near-term opportunities and threats impacting the North American hospitality market.
Fresh for Cyber Monday: Personalized Dunkin' Donuts Gift Cards Keep Guests Running Throughout the Holidays

On Cyber Monday, when shoppers traditionally scour the Internet for the perfect presents and holiday values, Dunkin' Donuts offered guests the ability purchase holiday gift cards and personalize them with photos or customized messages.
Auntie Anne's Launches New Text Messaging Campaign to Connect with Holiday Shoppers

Auntie Anne's has launched a new campaign that allows holiday shoppers to send a text message to receive exclusive coupons and discounts delivered to their email inbox.
GuestCentric's New Hotel Customer Engagement Platform Leverages Power of Viral Marketing Strategies

GuestCentric's new platform allows hotel operators to easily expand their brand with the use of viral marketing strategies, while at the same time engageing social networking customers.
Pizza Hut iPhone App Continues to "Wow:" Receives Double Industry Honors from the Mobile Marketing Association

The Pizza Hut iPhone App has been recognized by the Mobile Marketing Association (MMA) with two global awards: Mobile Display Campaign in North America and Emerging Technology Campaign in North America.
Hyatt Regency Dallas Leverages Digital Signage System to Distribute Event Meeting Info & More

Hyatt Regency Dallas at Reunion is leveraging an advanced digital signage system to push out event information to its meeting room displays and in-room televisions.
New iPhone-Based Tool Offers Customer Engagement Options for Restaurants, Bars & Nightclubs

With MogluRBN, restaurants, bars and nightclubs can keep customers informed of menu items and upcoming events, offer mobile coupons and exclusivity passes, receive feedback through comment cards, support mobile ordering and more.
Denver Hampton Inn & Suites Boosts Customer Service Scores with Automated Maintenance Tool

Hampton Inn & Suites Denver - Cherry Creek is using Web-based hotel software to organize staff communication, maintenance scheduling, and resolution tracking and reporting to maintain property upkeep and guest satisfaction.

Customized Booking Engine Delivers More Guests to Warwick's Doorstop

New Load Balancing & Bandwidth Aggregation Gateway for Limited Service Hotels Comes to Market

What is Self-Service's Future in the Hospitality Vertical Market?

Fresh for Cyber Monday: Personalized Dunkin' Donuts Gift Cards Keep Guests Running Throughout the Holidays

Auntie Anne's Launches New Text Messaging Campaign to Connect with Holiday Shoppers

GuestCentric's New Hotel Customer Engagement Platform Leverages Power of Viral Marketing Strategies

Pizza Hut iPhone App Continues to "Wow:" Receives Double Industry Honors from the Mobile Marketing Association

Hyatt Regency Dallas Leverages Digital Signage System to Distribute Event Meeting Info & More

New iPhone-Based Tool Offers Customer Engagement Options for Restaurants, Bars & Nightclubs

Denver Hampton Inn & Suites Boosts Customer Service Scores with Automated Maintenance Tool