Customer Experience/Service

iPhone App Puts Hospitality Enterprise Feedback into the Palm of Your Hand
Medallia for iPhone allows customers to access, monitor, and respond to real-time customer feedback on the go.
Pei Wei Taps Digital Menu Boards to Cut Costs & Build Brand Awareness
Pei Wei Asian Diner recently hit the market in search of a solution that would lower menu innovation barriers, while providing the brand with an in-house guest communication channel. Learn how Pei Wei â‚¬Ëœs162 locations are leveraging digital menu boards from NEC to meet management's needs.

Hampton Inns Operator Reveals the Secret behind its Cost-Cutting, Efficiency Building Strategy

Hampton Inns & Suites operator, First Bristol Corporation, has its own strategy for cutting costs and increasing efficiency in the face of a challenging economy. Learn how the use of automated processes and green technology is helping to get the job done with a smaller staff.
Canon's COPYBlue MEAP Kiosk Offers 'Do-It-Yourself' Biz Center Services

The new COPYblue MEAP application transforms a Canon imageRUNNER MFP into a self-service kiosk for walk-up copy, fax and scanning by acting as an interface to access a back-end transaction server managed by GBCblue.
OpenWays to Debut Mobile Room Key App at 2009 International Hotel/Motel & Restaurant Show

OpenWays' room key application enables guests to open guestroom doors and check-in/out of their hotel with their mobile phone.
Accor Ranks No. 1 in Green Ratings by London-based Sustainability Consultant

Two Tomorrows (North America) Inc. honors Accor for recognizing key sustainability challenges facing the hotels sector and designing a comprehensive approach to managing them.
Consumers Relate Mobile Web Site Woes: Two Out of Three Report Having Problems in the Last 12 Months

A recent study published by Gomez spotlights customers' dissatisfaction with mobile websites, reporting how unsatisfactory mobile Web experiences can negatively shape a consumer's opinion of an organization.
HD-IPTV and IP Telephony Technologies Converge to Provide Ultimate In-Room Guest Service

A new partnership between BNS and Mitel provides hotel guests with an integrated one-touch service solution for both in-room entertainment and telephony that are delivered over a common IP infrastructure.
Sheraton to its Guests: 'Test-Drive Windows 7 Prior to Official Public Release'

Sheraton Hotels & Resorts will showcase Microsoft Corp.'s Windows 7 in more than 50 North American Link@Sheraton hotel lobbies prior to its official public launch on October 22.
Virginia's Wytestone Properties Positions Itself for Long-Term Growth with Adoption of PMS & Web-Book Engine

Wytestone Properties has selected and installed MSI's WinPM and Web-Booking Engine to operate all three independent Wytestone Virginia properties; the English Inn in Charlottesville, Wytestone Suites in Woodbridge and Fredericksburg.

iPhone App Puts Hospitality Enterprise Feedback into the Palm of Your Hand

Pei Wei Taps Digital Menu Boards to Cut Costs & Build Brand Awareness

Hampton Inns Operator Reveals the Secret behind its Cost-Cutting, Efficiency Building Strategy

Canon's COPYBlue MEAP Kiosk Offers 'Do-It-Yourself' Biz Center Services

OpenWays to Debut Mobile Room Key App at 2009 International Hotel/Motel & Restaurant Show

Accor Ranks No. 1 in Green Ratings by London-based Sustainability Consultant

Consumers Relate Mobile Web Site Woes: Two Out of Three Report Having Problems in the Last 12 Months

HD-IPTV and IP Telephony Technologies Converge to Provide Ultimate In-Room Guest Service

Sheraton to its Guests: 'Test-Drive Windows 7 Prior to Official Public Release'

Virginia's Wytestone Properties Positions Itself for Long-Term Growth with Adoption of PMS & Web-Book Engine