Customer Experience/Service

The newly unveiled CityCenter and several other Las Vegas-based hotels have deployed real-time flight information solutions from Flyte Systems in more than 10,600 guest rooms.

TrustYou summarizes Internet reviews in a single location so hotels can respond quickly to praise or criticism on a case-by-case basis, or as a new trend takes shape, in order to manage their reputation.

On the one-year anniversary of the company's Project Green Wolf, Great Wolf Resorts, Inc., celebrated the distinction of having all of its properties achieve the Green Seal Certification.

The app complements IHG's worldwide strategy which includes its enhanced mobile websites that provide customers with the functionality to find and book hotel rooms, check rates and view or cancel reservations for all seven of its brands.

A Reuters article reports that major lodging companies, such as Wyndham Worldwide Corp., have lifted their 2010 outlooks on further signs that the industry is able to command higher room rates and boost occupancy.

Hilton Worldwide guests will have the ability to print wirelessly from their BlackBerry smartphones at 1,300 hotels worldwide within the company's portfolio of brands.

Aloft's new Smart Check-In pilot program is allowing a select group of Starwood Preferred Guest members to skip the front desk at check-in and head directly to their rooms. Learn how this is providing guests with a new level of convenience, while freeing up front desk traffic.

Created in early 2010, Blue Shoe Mobile Solutions provides restaurant owners with a cost effective solution to joining the iPhone App mobile movement.