Customer Experience/Service

Darden's system-wide sustainability goals have the company committed to reducing energy and water usage by 15 percent by the year 2015 in each of its 1,800 restaurants across North America.

From the POS to kitchen video displays and more, restaurants in fine dining, QSR and family segments are getting an assist to improve order delivery, de-stress backline workers, and improve guest satisfaction. A cross-section of operators dishes on their top kitchen technologies.

Hospitality Technology sits down with Scott Gibson, CIO and SVP of Distribution for Best Western International, for a candid perspective on when, where and how hotels can invest for greatest returns on guest satisfaction and on their bottom-line. Plus, Gibson shares his company's near-term tech priorities; for Best Western, an optimized web site ranks high on the list.

The Miraval Arizona has selected Agilysys' property management, point of sale, and guest marketing systems to streamline operations and enhance guest service.

One of the best resources to learn about the benefits of a specific property management systems is to ask current users. In this informal PMS peer review, hotel operators reveal which property management system they are using and why.

The iPad app offers access to Zagat's restaurant ratings and reviews to help diners make quick, informed decisions based on the collective opinions of thousands of avid diners.

Customers can now make purchases at Starbucks stores within 1,002 U.S. Target locations using their iPhone or iPod touch devices.

A complex digital signage network aboard Royal Caribbean's Oasis of the Seas fuses together technological innovation, real-time interactivity and enhanced operational efficiency to offer guests an unparalleled travel experience, all while creating cost-savings opportunities for the cruise line.