Customer Experience/Service

The portal allows guests to use any Web-enabled device to order (or pre-order) room service, request room amenities, address maintenance concerns and request services such as valet and book local tours of the San Diego harbor and Temecula wine country.

MenuDrive is turnkey online ordering software that gives any restaurant the power to display its menu online, and allows customers full control of ordering from it.

Available for the iPhone, iPod touch, and iPad, the CPK App provides users with the ability to place orders, locate nearby restaurants, view previous orders and more.

Actionable data empowers The Surrey hotel's employees to personalize each guest's stay based on their specific requirements and preferences obtained during prior visits.

Through a new contact with Roomlinx, Broughton Hospitality will install the vendor's interactive TV solutions throughout all of the guestrooms in its three Chicago properties.

Park Hotel Weggis guests can use the touch screen device to make calls, browse menus, make restaurants reservations, check the weather and more.

On the heels of the collapse of in-room telephone revenue due to cell phone proliferation, in-room entertainment revenue has also hit a steep decline. Learn how hotels can balance guest wants with their own business needs.

For CityCenter's 4,004-room ARIA Resort & Casino and Mandarin Oriental hotel, the opportunity to implement the most cutting-edge in-room technologies is paying off through the generation of guest loyalty and cost savings.