Customer Experience/Service

Hilton Worldwide CIO, Robert Webb, offers his take on the top three technologies that business travelers cannot live without. Learn what they are as well as how Hilton Worldwide is leveraging these tools to keep their guests coming back for more.

Roomlinx will complete a full installation of all 184 rooms at the Andaz, which is scheduled to open July 1, 2010, with the potential to install an additional 10,000 rooms at other properties in the future.

A continuing surge in mobile Internet usage, coupled with the growing penetration of integrated GPS receivers, will see location-based local search and information services used by nearly 1.5 billion mobile users by 2014.

Treasure Island Las Vegas has selected Rainmaker's revenue management product suite to optimize profitability for its 2,900-room casino hotel operation.

MODEVA is an easy to use lighting, drape, and amenities control system that allows for guest control of multiple loads from many locations.

How do hotel guests react to the presence of self-service kiosks, and are they as quick as many claim them to be? Cornell University analyzes guest satisfaction results and the financial implications from 163 hotels that installed kiosks in their lobbies.

Through the partnership, travel management companies will be able to deliver real-time updates directly to travelers' smartphones, including flight plans, hotel arrangements and meeting details.

With a focus on forming essential partnerships with its guests, the SLS Hotel in Beverly Hills, set out to create a two-way dialogue with its guests by learning first-hand, and in real-time, what can be done to make their stay an unforgettably positive experience.