Customer Experience/Service

Grand Sierra's adoption of GroupMAX will generate incremental revenue from the sale of room upgrades, extended stays and amenities by driving call-in reservations for groups online.

Thanks to a guest feedback platform, The West Paces Hotel Group, operator of the luxury hotel brands Capella and SolÍs, is able to respond more quickly to guests and recognize key staff members and leaders that deliver exemplary service.

The new resource will feature a variety of content on the most pressing nutrition issues affecting the industry, including complying with menu labeling regulations, capitalizing on the growing wellness trends and more.

The fast-casual concept will pilot Mocapay's mobile marketing suite at its University of Denver location, offering guests access to special offers and select giveaways.

Corvirtus hiring assessments will be a feature of the applicant tracking system within the PeopleMatter Hire module, available in September.

The new accorhotels.com application for iPhone features a more precise search function, as well as the addition of seven languages and hotel video presentations.

Panera Bread is extending the expansion of a labor management solution pilot this fall, in preparation for a full rollout to all company-owned bakery-cafes starting in 2011.

With the deployment of Passkey's GroupMAX online group reservations system, Fairmont has automated an average of 48% of its reservations and experienced a drastic boost in up-sell revenues over the past year.