Customer Experience/Service

Does Video-Enabled Digital Signage = Show-Stopping Content?
IP-streamed video may be the next step in the evolution of digital signage content, but will it attract and hold guests' attention? Michael Waxer, CTO for the Washington Convention and Sports Authority, discusses how it has affected the Walter E. Washington Convention Center, plus its top hospitality applications.
PMS to Aid Wheatleigh in Preservation of Winning Guest Service Rep
The award-winning hotel will implement the ResortSuite PMS as well as F&B and concierge modules to manage guest preferences and activities.

Facebook Challenges Foursquare, Yelp with Check-In Services

Facebook Places lets mobile device owners with Facebook accounts share their exact location and find the whereabouts of their friends, writes Jon Swartz of USA Today.
Frustrated NYC Best Western GM Gives Manual Channel Mgmt the Axe

An automated online distribution management solution is helping the GM of New York City's Best Western Hospitality House hotel to spend less time on the computer and more time serving guests.
Swiftrank Travel Network Gets New Look to Boost Traveler Engagement & Bookings

Swiftrank Global Travel Network now has a new look, and hotels can secure limited positioning on Swiftrank sites in a special introductory program to drive direct bookings to Swiftrank partner hotels.
Starbucks Defines Vision for Enhancing Customer Experience with In-Store Digital Network

Set to launch this fall, Starbucks' in-store Digital Network will give customers free access to a collection of premium digital content including channels related to wellness, kids' programming and more.
Ritz-Carlton Chicago Invites Biz Travelers to Wii-Juvenate

The Ritz-Carlton Chicago caps off a $25 million renovation with new Nintendo Wii packages for meeting and corporate events.
Are the Self-Service Tides Finally Changing?

HT's annual Self-Service Technology Study reveals that strengthening consumer expectations and a brightening economy are helping to kick hospitality self-service initiatives back into gear.
Making the Grade

A consumer satisfaction survey conducted by the University of Delaware reveals the top attributes meeting guests' expectations, and the areas that are in need of improvement.
Mrs. Field's: Don't Get Left behind in Hospitality's New Biz Dynamic

Mrs. Field's Famous Brands president and CEO will underscore critical insights for success in the new hospitality dynamic, and share a proven action plan that will help to realign organizations for growth at the Restaurant Executive Summit.

Does Video-Enabled Digital Signage = Show-Stopping Content?

PMS to Aid Wheatleigh in Preservation of Winning Guest Service Rep

Facebook Challenges Foursquare, Yelp with Check-In Services

Frustrated NYC Best Western GM Gives Manual Channel Mgmt the Axe

Swiftrank Travel Network Gets New Look to Boost Traveler Engagement & Bookings

Starbucks Defines Vision for Enhancing Customer Experience with In-Store Digital Network

Ritz-Carlton Chicago Invites Biz Travelers to Wii-Juvenate

Are the Self-Service Tides Finally Changing?

Making the Grade

Mrs. Field's: Don't Get Left behind in Hospitality's New Biz Dynamic