Customer Experience/Service

The 76-year-old restaurant chain has launched MICROS webOrdering and Loyalty Program to build relationships and attract new patrons.

A new mobile application from TimeView enables restaurant guests to join waitlists via smartphone.

The implementation of a web-based tool from Lodging Interactive enables the Wilshire Grand Hotel to take control of its online reputation, responding to guest comments directly on the website in real time, improving customer relations.

The mobile cafe concept is poised to help new partners UFood Grill and Euro Cafe to extend beyond non-traditional growth opportunities.

InterContintental Hotels Group launches the first mainstream hotel brand focused on wellness.

Implementation of STAFFscope has helped the Dallas Convention and Visitors Bureau achieve fourth place ranking in a list of the top 40 places to work.

Travelers can now book room nights at more than 4,000 hotels directly through the Best Western Facebook page.

A new portal from Lodging Interactive enables hoteliers to access real-time analytics, archived reports, and search engine ranking while monitoring their social media presence.