Dallas CVB Improves Guest and Employee Satisfaction with Labor Management System

The Dallas Convention and Visitors Bureau (Dallas CVB) has recently been listed at number four in the Top 40 Places to Work, small company category, by the Dallas Morning News. The organization also won first place in the “Best Communication” category. Rankings are based on feedback from employees at the organizations surveyed.

 

The Dallas CVB has been utilizing STAFFScope web-based survey technology feedback system from UniFocus to engage employees for the past seven years and attributes some of its recent success to the program.

 

STAFFScope targets simple improvements that impact staff attitudes and supports strategic goals with positive behavior reinforcement. The survey enables employers to review all aspects of the service environment for higher guest satisfaction and improved operations performance. Training and support is provided by UniFocus’ team of HR experts.