Customer Experience/Service

The improved app from Urbanspoon teams with the James Beard Foundation, Eater, and The Village Voice to help diners make the most informed restaurant choices.

Innovative program delivers real-time data needed for hotel operators to drive conversions and increase revenue.

With the deadline looming to implement changes, ASI has published a report detailing the new set of requirements.

The Farm, an eco-restaurant in Dubai, trades paper menus for the uTouchMenu app on iPads.

Harnessing the power of guest surveys, the Hotel at Arundel Preserve has implemented the GUESTScope system from UniFocus to improve problem solving and service recovery.

ICE Guest Services Management Solution seeks to streamline guest services for hotel operators.

The Parx Casino in Pennsylvania has deployed Cisco interactive signage to increase engagement.

Oyster Bay, N.Y.-based restaurant has implemented SmartCellar for iPad allowing guests to have access to limitless info about menu offerings.