Customer Experience/Service

A recent survey of smartphone and tablet users say mobile improves speed and accuracy at restaurants.

Investing in technology only yields a return on investment when operators harness the benefits of the upgrade.

High-tech coat check service benefits bars, nightclubs, restaurants and events.

Spectrio creates and produces the audio messages for Heartland Brewery, featuring Guy Fieri.

The Hilton Raleigh-Durham Airport at Research Triangle Park installs the Flyte Systems EventBoard for flight schedules and property events.

Sofitel Sydney Wentworth has deployed HotSOS to automate guest tracking and task management.

Glacier Park has implemented the UniFocus feedback survey solution, GUESTscope.

While working in the cloud, the SynergyMMS maintenance management solution from System Associates Inc. now integrates with Control Green's guestroom equipment monitoring system to dispatch work orders and stop problems before they start.