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Luxury Australian Hotel Optimizes Communication with Management System

Sofitel Sydney Wentworth has contracted McLaren Technologies to install the Hotel Service Optimization System, HotSOS, from global solutions provider, MTech.
A flagship property within the worldwide Sofitel Luxury Hotels portfolio, the Sofitel Wentworth Sydney is renowned for its contemporary elegance and iconic heritage-listed architecture. McLaren Technologies was enlisted to help the property find a solution for its front and back-of-house teams to communicate more efficiently and effectively, with guest satisfaction the top priority.
HotSOS is the industry’s most advanced guest tracking solution. An automated preventive maintenance and task management system, HotSOS improves service order and guest request resolution, ensuring optimal service in line with Sofitel Sydney Wentworth’s luxury hospitality standards.
According to the team at Sofitel, they are focused on delivering a superior guest experience and modern technology has an important place in the process. Support from the user-friendly guest tracking solution, HotSOS has proven priceless in terms of guest feedback and preventative maintenance.

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