Customer Experience/Service

Members of HTNG team to publish new standard to make entertainment systems in hotels easier to integrate.

New system encourages hotel guests to share travel experiences.

Restaurant consultant lists the most common restaurant shortcomings found among both independent and chain restaurants.

Beachtree Properties seeks to enhance customer experience and loyalty by providing complimentary tablets and free Wi-Fi to guests.

Analyzing click streams and social media has emerged as a key way to understand guests' booking decisions and methods. By deciphering where guests are ultimately making booking decisions, operators will be better able to service them.

In this first-of-its-kind research report, HT reveals the results of a comprehensive survey of hotel and restaurant operators’ use of customer engagement technologies, including mobile, social, digital and location-based applications. Find out current and planned implementation rates for things like tablet-based ordering, social media-POS integration, and more. Plus, this research reveals the perceived impact these applications are having on generating customer engagement, and on improving the overall business.

The hospitality industry is ready and willing to embrace technology in order to create guest-centric services and amenities. This shift is evident in the amount of high-touch, high-tech products that were introduced at the recent HITEC.

A Culver's franchisee upgrades to digital signage to better communicate daily deals to customers and save on labor.