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Study Touts Tablets as Preferred Method of Service

Intelity has released the highlights of a two-year study of guestroom iPad usage. This is the first such study conducted using data from actual hotel guest usage.
The study showed that 82% of guests used the tablet during their stays on a year-round basis. April had the highest average guest usage at 91%.
Average number of uses (also called transactions) per stay was 11.
Of the 35 hotel guest services offered, the three most popular were:
In-room dining, 41% of total requests
Wake-up calls, 21% of total requests
Housekeeping requests, 7% of total transactions


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