Customer Experience/Service

HTF Hot Topic: What Next Gen In-Room Innovations Mean for Hotels

A group of hoteliers gathered in Las Vegas to ponder the future potential and pitfalls of ever-advancing in-room technologies.
Waldorf Astoria Chooses IMT & Meraki for High-Performance Wi-Fi

Roosevelt New Orleans upgrades as premiere Hilton business showcase with robust wireless Internet access.
Wendy's Releases Mobile App for Nutrition Conscious

Wendy's has rolled out a new mApp that allows guests to customize orders per nutritional parameters via smartphones.
Four Seasons Hotel Toronto to Launch with iPads in Every Room

The all-new Toronto hotel will engage the growing trend of hotel guest self-service technology among travelers and partner with software solution company Intelity to amplify guest services.
Pebble Beach Resorts Delivers Luxury Customer Service Through TV

Pebble Beach Resorts is installing the Sensiq guest communications platform across 454 guest rooms.
Dashboard Analytics Yield Valuable BI for Resort

Lake Lawn Resort selects the UniFocus guest satisfaction survey solution.
INNCOM Unveils New Guest Automation Experience

INNCOM has launched EVORA, its new programmable switch series.
Guest Satisfaction Surveys Yield Valuable Feedback for Spa

Ojai Valley Inn & Spa employs UniFocus Survey Solutions to gauge customer satisfaction.

Tips for Using Social Data to Snag Loyal Guests