Customer Experience/Service

HTNG has announced guestroom technology and point-of-sale interfaces available, as well as expanded customer profile and distribution specs.

Tabbedout and Future POS expand partnership to bring merchant marketing solution to merchants.

In a rapidly evolving e-commerce landscape, hotels must continually evaluate their websites to remain relevant and convert site surfers into overnight guests. HT offers best practices to optimize websites by combining design basics with technology that integrates social and mobile components.

ZDirect has updated its Forms Center to create forms and surveys on the fly via ZMail.

The Bourbon Orleans adopts the Quadriga Lobbyfriend to enhance guest experience in real-time.

Intelity's award-winning guest service software is now available on in-room iPads at Nine Zero Hotel, a Kimpton Hotel located in Boston.

With Bittel's UNO Media series, hotels are offering a full line of integrated in-room equipment options designed to drive loyalty, increase satisfaction, and establish brand differentiation.

New dashboard module enables survey solution to offer actionable insights from data.