Customer Experience/Service

Speetra has launched pulseM, a voice-activated real-time application to gather customer or employee feedback.

Princess Cruises has deployed the Guest Evolution Platform on Royal Princess ship.

At HITEC 2013, Runtriz introduced its latest innovations enabling hotels to engage guests in new ways.

ZDirect launches a predictive analytics eMail survey for Shell Vacations Hospitality that achieves a high response rate and drives $100,000+ in room revenues.

Celebrity chef reveals what technology is mission critical for successful hospitality endeavors.

BuzzTable has helped Famous Dave's ID, engage and retain customers.

This past April, Hospitality Technology magazine announced the winners of the Hotel Visionary Awards at the annual Hotel Technology Forum. The 2013 awards were presented to four forward-thinking hotels in two categories: Infrastructure Innovator and Guest-Facing Innovator. The 2013 honorees are: Hyatt Hotels, Choice Hotels International, Conrad Hotels & Resorts and Red Roof Inn. The executives behind the innovative initiatives share their stories.

The serving and preparing of food with passion correlates with how technology is utilized in that service. When technology fails, it is important for restaurant managers to make up the difference in order to create the best – and fullest – experience possible for guests.