Customer Experience/Service

Unique Garden Hotel & Spa has introduced Intelity ICE to the Brazil market.

Transforming the guest experience and increasing loyalty starts with outside-the-box innovations that create a true destination.

Maestro's guest experience measurement enables proactive reputation management and gives operators actionable, predictive intelligence so they can deliver on expectations at every touch point.

Proprietary concept combines social media with guest and member's experience.

Novotel Hotels is testing the Quadriga LobbyFriend in five European properties.

QA Graphics has created a hospitality dashboard for Hilton Garden Inn to act as a digital concierge.

A recent story in USA Today reveals that more hotels are outfitting common areas with complimentary Internet access.

Larkspur Hotels & Restaurants turned to Infor for a new software solution to streamline front- to back-of-house practices.