Customer Experience/Service

It's no longer enough to flaunt location or chic interiors; Extra levels of functional technology are a must.

SONIC Drive-In and Shake Shack share their thoughts on what restaurant brands need to do in order to keep up with diners' technology expectations.

From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.

The platform provides a comprehensive digital concierge solution combined with marketing and promotional tools to engage and improve customer experience and generate incremental revenue.

Certification improves a property’s profitability, guest satisfaction, and employee retention.

The Break Hotel will also implement mobile check-in and keyless entry features later this year.

Hotels recognize that guest preferences have become more sophisticated, requiring AI to sift through big data and provide hoteliers with important insights to personalize the hotel stay experience.

Guests staying at Hotel EMC2 during Valentine's Day weekend were treated to chocolates, roses and a funny valentine via the property's onsite robots.