Customer Experience/Service

Exterity also announced a new hotel-focused middleware portal that will enhance the in-room guest experience.

In-room tablets have a 90% engagement rate; targeted promotions have received up to 500k impressions.

In one year, Best Western has been able to increase its social media responses by 15% and decrease its response time to the guest by 400%.

NEC will showcase POS hardware, software, biometrics, artificial intelligence (AI), analytics and digital signage solutions at NRF 2018

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

Keystone provides reconciliation between program sponsors, point banks and commerce partners – a feature some competitive platforms do not offer.

The James Beard award-winning chef who runs Brooklyn's The Tuscan Gun shares how designing a virtual reality experience has been a boon to his brand.