Customer Experience/Service

Earnings conference call reveals a focus on improving guest experience with improved response to online, mobile ordering.

Sands Resorts leverages six strategies to centralize guest and marketing data into one customer platform to personalize communication, drive revenue, and build guest loyalty.

Higher TripAdvisor scores show hotel beacon guests value personal service, fast request fulfillment.

HT advisors look ahead to reveal top IT goals, plus predictions on what buzz-worthy tech will shape hotels and restaurants in the year ahead.

Seventy percent of hotel guests report a positive experience with personalization, therefore hotels should collect and leverage data to provide a more personalized experience before, during and after stays.

Ethan Stowell Restaurants can now capture historical guest visit and spend data for all reservations to personalize service and marketing.

Take artificial intelligence (AI) from buzzword to bottom-line impact in a MURTEC session entitled “How AI Can Improve Operations: Enhancing Guest Experience & Driving Sales.”

Viejas Casino & Resort will implement Agilysys’ InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to improve food and beverage delivery and enhance guest service throughout the planned casino expansion.