Customer Experience/Service

Art Ovation Hotel Elevates Gallery Experience with Mobile App

Guests take Intelity’s portable ICEbedside tablets with them as they tour the hotel, learn about each piece of art and its artist, and purchase the works
Guests from the European Union Could Soon Cost Unprepared Hoteliers
Sabre Launches New Guest-Centric Solutions on the SynXis Enterprise Platform

The all new SynXis Property Hub and updated Booking Engine and Voice Agent will reshape the guest experience, transforming the way hoteliers do business.
TrustYou Study: Travelers Are 3.6 Times More Likely to Leave a Review When Asked

Hotels can significantly impact their online reputation by collecting online reviews.
Streamlining Ops & Check-in Yields Broader Business Benefits

Eliminating the front desk and enabling managers to work remotely improves performance and guest & employee satisfaction
Portland Hotel Implements Cloud Tech to Personalize the Guest Experience

Software integrates with Ace Hotel's PMS allowing staff to record and view guest stay information for a more personalized experience.
Epson Introduces LightScene: Combining Lighting and Display Tech to Create Immersive Experiences

LightScene is a new category of laser projection for digital art, spatial design and signage.
The Intersection of Technology & Hospitality

Choice Hotels’ new chief technology officer talks about keys to competitive advantage and being synonymous with industry firsts.

Dunkin' Donuts U.S. Names Stephanie Meltzer-Paul Vice President, Digital and Loyalty Marketing