About Christian Cooper
What was your first job?
Cashier at CompUSA
Who inspires you?
What are your hobbies?
Traveling and fine dining
What technologies excite you?
Artificial intelligence, augmented reality
Work hard and find a mentor
What is one other
job that you would like to try?
What is one goal that you would like to achieve in your life?
Write a book
What three people would you invite to lunch?
Stephen Hawking, Charlie Chaplin and Bo Jackson
What is your favorite movie?
What is your favorite vacation spot?
Lake Como, Italy
Imagine how much more enjoyable the check-in experience can be for an international traveler with just a little help from a Google Hub with Interpreter Mode enabled. Hotels can raise the bar on customer service by translating requests in the language with which travelers are most comfortable. This level of service immediately adds brand differentiation and boosts satisfaction and online review scores. In its simplest form, voice technology streamlines conversations, and it elevates the guest’s perception of the hotel.
While most applications originate in the guestroom, best practices for voice can also be applied to public areas. Anywhere a guest has a request, voice has an application. Together with Volara, Dream Hotel Group is developing an in-room voice program that ensures guest privacy and offers enterprise-grade protection of our data. Guests will be able to say things like: “Hey Google, extend my stay for one more day.”
Guests won’t keep coming back if hotel staff can’t understand simple service requests. Voice technology is enabling hotels to deliver contextually relevant, conversational experiences. If those conversations can also help to retain and attract more international travelers, then everybody wins.