ARTICLES BY THIS AUTHOR
- 8/18/2020
Lessons in Native Delivery
Matt Friedman, cofounder and CEO of Wing Zone, shares how his brand took possession of delivery and thrived. - 8/18/2020
Elevating the Latina Experience in the Workplace
A new research study from NEW reveals the challenges Latina women face, and how companies can serve them better. - 3/11/2020
Wireless Upgrades: An Invisible Improvement in Guest Experience
Behind the wall, wireless infrastructure plays a silent but important role in guest experience. - 2/12/2020
In-Room Dining: No Longer an Achilles Heel
How The Chedi got patrons staying at its villas and yachts to order in-room dining. - 9/2/2019
Data Hygiene: Big Data's Big Problem
- 5/15/2019
Driving Revenue with Science
How Omni Hotels & Resorts applies data analysis to distribution strategy and challenges - 3/7/2019
Want Personalization and Engagement? You Need Voice Tech + Translation
How Dream Hotels is changing the way guests communicate. - 12/26/2018
Biometrics: The “About Face" Hospitality Needs
Hotels and restaurants unlock next-gen service, loyalty and operations with facial recognition. - 12/9/2018
Is It Time for National Privacy Legislation?
If consumers expect a lock on their guestroom door, why not also on the hotel's network? - 10/11/2018
Extending Employee Communication to Mobile
Extended Stay America’s employee app enables associates to engage with the company and other team members.