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Artificial Intelligence / AI

A collection of news, articles and other featured content about Artificial Intelligence / AI.

Amazon CTO Discusses Potential of Amazon Alexa in Hotel Rooms at AWS re:Invent

So far, Alexa is automating an average of 240 item and service requests and 700 guest questions about the hotel/surrounding area per 1,000 occupied rooms.

Fujita Kanko's Japan-Based Hotels Implement Multilingual AI Chatbot

International guests will be able to interact with the chatbot in Japanese, English, Traditional Chinese, Simplified Chinese and Korean on some of its hotel websites.

TGI Fridays now provides guests with the ability to place and complete online orders via Amazon Alexa and Amazon Pay.

From better pricing and forecasting to planning a customer's itinerary for them, AI is making its way to the forefront of travel and hospitality.

The customer service experience improves when guests have access to online tools with self-service help.

Check-in counters, guest services desks and in-room phones to be replaced by facial recognition, VR and AI.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

OfferCraft uses AI and gamification to help companies increase customer revenue and employee engagement.

DHISCO's OTAs have access to rate, availability of more than 400,000 Zumata hotel and vacation rental properties while also displaying DHISCO's hotel partner inventory to Zumata customers.

Chatbot MC makes searching for jobs fun and learning about Marriott easy.

Combining artificial intelligence, big data, and modern visualizations, SynXis Analytics Cloud offers predictive analytics and pattern recognition to recommend strategies that increase hotel revenue across channels.

Eight autonomous robots will deliver high-tech hotel service to guests.

Voice-activated ordering the newest way for guests to access Panera’s menu.

Next generation technologies are key drivers of enhancing the customer experience.

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