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Artificial Intelligence / AI

A collection of news, articles and other featured content about Artificial Intelligence / AI.

Six Ways Technology Can Elevate Your Restaurant Operations in 2019

From business intelligence to voice recognition, restaurants can count on technology to become a bigger part of their back-of-house.

Eventually customers will be able to order through WhatsApp and Facebook Messenger as well.

The best chatbots will be'fed' by a mix of legacy infrastructure for guest profile information and accounting, along with agile resources deployed in private and public cloud environments.

Ivy smartconcierge to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

Guests staying at this boutique hotel are requesting services and amenities using simple voice commands via Volara-powered Amazon Echo Dots in rooms.

Hotel guest experience innovator reviews record-breaking year.

More than three-quarters of Americans would lean heavily on chatbots to improve online travel experience.

Instead of reviewing historical datasets to find fraud that has already occurred, hoteliers could use AI to prevent it from happening in the first place.

Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats.

During Best Western's 2018 North American Conference, HT's Managing Editor had a chance to sit down with Dowling and learn more about how the company is improving brand awareness and customer loyalty.

Leveraging machine learning and automation provides micro-apps, BOTS and real time communications to improve productivity of deskless workforces.

Fifteen Two Roads hotels will be live with Volara’s secure, accurate and integrated voice-based conversation management platform in 2019

New A.I. solution for hoteliers automates responses to repetitive customer questions, decreasing inbound requests by 40 percent.

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