Customer Relationship Management (CRM)

Cloud-based sales and catering software will provide hotel with comprehensive catering and CRM system.

Infor HMS to help connect multiple properties through secure hospitality cloud platform.

Event professionals in more than 50 countries now have access to an intuitive CRM, space booking, event planning, communications, order management, exhibition management, catering, registration, A/V arrangement and full financials solution.

Good news: 80% of Americans and Australians and 77% of UK travelers are not opposed to their personal data being used to improve their stay, which provides an open opportunity for hoteliers to meet the new highs in standards that are now expected.

With the hospitality industry undergoing the biggest disruption in customer loyalty ever, hoteliers will benefit from reevaluating their customer engagement strategies and best practices.

FETCH, a pay and order solution for hospitality venues from POS8, and Zaplox, a market innovator of the mobile guest journey and mobile key services for hotels, resorts, casinos and vacation homes, entered into a non-exclusive mutual referral program to strengthen and support the mobile guest experi

It is crucial that hoteliers develop a ‘customer for life’ strategy and a ‘whole experience’ approach.

Popmenu is a full-funnel solution that benefits restaurants holistically, on-premise and off-premise, to create a single source for guest-facing technology.

Here are three steps CTOs can take to improve customer experience through ETL or ELT.

Yum! Brands CMO Ken Muench and Former CEO Greg Creed share expert tips to create impactful marketing campaigns.

What it is, what it isn’t, and why you should care about it.

Apple plans to give customers enhanced control over privacy settings that will empower them to have more say over which of their personal data is provided to brands.