Customer Relationship Management (CRM)

Manquehue Hotels Expands Properties, Personalizes Guest Experiences with Oracle

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

California Pizza Kitchen Partners with Yumpingo to Harness the Power of Instant Guest Feedback

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Revinate Launches Guest Data Platform

Cloud-based integrated system uses advanced machine learning technology to deliver for a clean, robust, single view of the guest.

Flexible Systems Prepare Hotels for Future

Attribute-based selling is poised to deliver massive disruption to the hospitality market and redefine how hotels sell in the future.

Gen Z & Millennials Spend Big For Superior Service, But You Need Tech to Tap In

One-in-five say they are willing to spend $50 or more for a hotel with superior service which is more than any other generation and double the amount of boomers who report the same.

NRF 2020 NEWS: Medallia Announces Three New Capabilities for Improving Guest Experiences

Medallia can now help restaurants and hotels better understand what guests are saying on review sites, drive repeat business and mine data to uncover new customer insights.

Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels.

Meredith Lodging Implements New All-In-One PMS, CRM and Contact Center Software Solution

Software from TravelNet Solutions will help lodging company manage its more than 800 properties in Oregon.

2019 Customer Engagement Technology Study

Unlocking ROI: Balancing Customer Experience with Business Enhancement

Cendyn Names Donna Goudie Chief Operating Officer

Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations.

ROI of In-Store Engagement

Guests demand hyper-convenience and customization and this drives how they want to interact with a brand. As interactions have become increasingly digital, don't forget the opportunities that exist in-store to drive loyalty signups.

How Hotels will Power Authentic Innovation: Insights from the 2019 Lodging Technology Study

VIEW ON DEMAND! The annual Lodging Technology Study gets hotel executives from across segments to pull back the curtain on how they are budgeting for, strategizing and implementing technology.

Threshold 360 and Simpleview Announce Strategic Partnership

Simpleview and Threshold 360 partner to deliver engaging 360° travel experiences to destination marketing organizations.

EXECUTIVE ROUNDTABLE: The Digital Transformation of Customer Engagement

In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.

Customer Relationship Management (CRM)