Customer Relationship Management (CRM)

From Call Centers to Text Centers: How Two-Way Texting Is Transforming Hospitality

Two-way texting solutions can enhance a hotel's reputation by alleviating call congestion, improving in-house efficiency and creating happier, loyal customers.

Motel 6 Pays $12M Settlement

It's the second settlement for hotel chain after allegations of giving customer info to immigration officials.

A Positive Guest Experience Starts With Power

The world has gone mobile in every aspect of lifestyle and customer choices on venues such as hotels, restaurants and gyms are being influenced by how easy it is to keep personal devices charged.

Eighty-Five Percent of Food and Hospitality Brands Say They Need to Improve Reputation Management

And 37% report that the improvements needed are "significant," finds study from Yext.

McDonald's to Acquire Dynamic Yield

QSR will use decision technology to increase personalization and improve customer experience

How Translation Devices Can Provide a Smooth Customer Experience for Hotels

From staff interaction to emergency situations, access to a translation device can only improve the guest experience.

How Hotels will Power Authentic Innovation: Insights from the 2019 Lodging Technology Study

VIEW ON DEMAND! The annual Lodging Technology Study gets hotel executives from across segments to pull back the curtain on how they are budgeting for, strategizing and implementing technology.

The Whole World Is Data – A Story of Revenue Science, Magic and Dogs

The typical traveler uses 700 digital touchpoints to plan a journey, but hoteliers are only just now learning how to take advantage of these touchpoints to create a personalized and magical experience.

Learn How Delta Is Using Facial Recognition Tech to Streamline the Guest Experience

Gregory Forbes, Director of Above Wing Operations, will be the day two opening keynote at HT-NEXT 2019.

Downtown Grand Hotel & Casino Standardizes on Aruba to Deliver IoT-enabled “Smart Rooms” and Exceptional Guest Experiences

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

Yumpingo Brings Transformative Guest Sentiment Solution Technology to Independent Restaurants in Partnership with Deliveroo

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

Customer Relationship Management (CRM)