Customer Relationship Management (CRM)

Press enter to search
Close search
Open Menu

Customer Relationship Management (CRM)

Innovation in Hotels Can Help Build Customer Loyalty

A smart hotelier must own the customer relationship at every stage.

Fast-Growing NJ BBQ Chain Increases Volume with Integrated Customer Engagement Solution

Revel Systems partners with Como to deliver an integrated customer engagement solution to deploy personalized customer loyalty solutions to scale businesses.

From using technology to enhance the guest experience to monitoring reputation management and branding online, hotel managers play a central role in running a successful hotel.

Avvio to provide outsourced partner services for the MDS team.

Industry veteran and demonstrated innovator will help to build new experiences in high-growth areas.

Integrated solution combines day-to-day operations management, end-to-end workforce management and CRM tools for enhanced visibility into business insights.

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

In 1967, Paul Dubrule and Gerard Pelisson founded the Societe d’investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel in northern France.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

Acquisition brings together two of the most innovative concierge and front desk solutions on the market.

Smith will be responsible for providing strategic digital leadership to enhance guest experiences across the portfolio of brands.

The key to continuously improving the guest experience is continuously gaining insights from target markets.

Operators that offer dynamic, accurate wait times, mobile solutions and targeted, personalized promotions will be rewarded with loyal customers.

Tech is taking the restaurant and hospitality industries by storm — putting the pressure on these businesses to adopt technology or risk getting left behind. One of the largest concerns for the hospitality industry surrounding tech adoption is the fear of losing human interaction.

Show More