Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Threshold 360 and Simpleview Announce Strategic Partnership

Simpleview and Threshold 360 partner to deliver engaging 360° travel experiences to destination marketing organizations.

the spectator hotel exterior

HT tapped into the minds of hotel technology executives to reveal the latest projects they have been working on, as well as their predictions of what technology to watch in the New Year.

New feature measures online ordering experiences and alerts store managers so that they can intervene quickly to ensure guests order again

Pegasus rebrand logo

Following February 2019 merger, the combined entity will retain the Pegasus name, while introducing a new vision and rebranded platform.

AI provides hotels with solutions for personalization, service enhancement & employee efficiency.

3 ways AI and IoT can help hotels elevate the guest experience

Hotel guest-experience app “Beachy” expands into food and beverage.

Loyalty is about more than just customer retention, it’s a key recipe for future success.

Hotels would do well to consider a hybrid approach that allows chatbots to execute simple tasks while escalating more complicated requests to a live agent.

Stadiums have made large improvements in recent years in implementing new technology to improve the guest experience and hotel venues could greatly benefit by following suit.

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