Customer Relationship Management (CRM)

By tackling the problem of fragmented guest data and data silos, the brand was able to drive loyalty and increase revenue.

Shiji unveils comprehensive rebrand, unifying its hospitality technology solutions under a single platform.

Innovative Platform Enhances Guest Experiences and Elevates Business Standards

Cendyn lights up more business intelligence capabilities with launch of CRM Analytics platform and Knowland‘s return to Europe, supported by AI-driven insights.

This messaging protocol holds the promise of supercharging - and possibly even replacing - the value of the SMS (short message service) format marketers have grown to know and love.

Nemacolin and Hapi prove that the right collaboration can turn technology into a guest-centric advantage.

In this 2025 RTN Market Watch, industry leaders weigh in on how restaurants can balance innovation with authenticity. From AI-driven efficiencies to immersive dining experiences, here’s what’s shaping the future of foodservice.

From AI-powered revenue strategies to automation in guest services, these 2025 tech trends are set to redefine hotel operations.