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Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

The Gist on GDPR

Consumer protection, access and transfer of PII is a key component of GDPR. The regulation applies to all organizations doing business in the EU.

Brooklyn Food Hall Solves Cellular Coverage Problems

Food halls and restaurants need to provide good cellular reception if they want to keep their guests happy. 

Opus Hotel Implements AI-Driven Messaging Platform

Ivy smartconcierge to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

SkyTouch Technology, Whistle Messaging Offer Integrated Platform

Integration will help hoteliers and guests communicate easier.

Fast, Friendly and Fresh: Meeting the Demands of Next-Gen Quick Service Restaurant Guests

The restaurant industry is making big moves to transform the customer experience and to meet the demands of what according to Deloitte Consulting, is the “next-generation customer.”  Quick Serve Restaurants (QSRs) are moving toward providing consumers with a frictionless experience, a concept

4 Things Restaurants Don't Know About Loyalty Programs

Loyal customers are key to the success of your restaurant business.

Pizza Hut Selects Punchh to Power Digital Loyalty Program

After successful rollout in the U.S., Hut Rewards extend to 423 Delivery Huts in the UK.

Keystone Ski Resort Launches Emma, a Digital Mountain Assistant

Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats.

Infor Partners with Artyzen Hospitality Group to Improve Hotel Guest Experience

Integration of Infor HMS and SunSystems with AHG cut guest check-in and –out times from 10 minutes to less than two minutes.

Instaroom Launches New Artificial Intelligence FAQ Bot to Increase Hotelier Efficiency

New A.I. solution for hoteliers automates responses to repetitive customer questions, decreasing inbound requests by 40 percent.

Sofia Hotels Management Implements Cendyn’s eInsight CRM Across Its Hotel Group

Each property will gain a clear understanding of their guest history and preferences in real time.

Loyalty, Guest Relationships Most Important to Hyatt

World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members.

TrustYou: Hotel Review Topics Vary by Region Affecting the Scores and Reputation of Global Brands

Most common negative reviews are about rooms, including their maintenance and cleanliness.

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