Customer Relationship Management (CRM)

Resorts See 40% Uptick in Revenue with Tests of F&B Platform

Hotel guest-experience app “Beachy” expands into food and beverage.

Serving up New Loyalty in the Digital Era

Loyalty is about more than just customer retention, it’s a key recipe for future success.

5 Ways Artificial Intelligence Offers Real ROI

AI provides hotels with solutions for personalization, service enhancement & employee efficiency.

AI Is the New Mobile and It’s Transforming the Hotel Experience

3 ways AI and IoT can help hotels elevate the guest experience

2019 Customer Engagement Technology Study

Unlocking ROI: Balancing Customer Experience with Business Enhancement

How Chatbots Are Changing the Way Hotels Interact with Guests

Hotels would do well to consider a hybrid approach that allows chatbots to execute simple tasks while escalating more complicated requests to a live agent.

Tech-Enabled Stadiums: The Pioneer for Large-Scale Hospitality Venues

Stadiums have made large improvements in recent years in implementing new technology to improve the guest experience and hotel venues could greatly benefit by following suit.

Eclipse Hotels Group Guest Satisfaction Scores Rise an Average of 5.3% After Implementing Workforce Communication Tech

Guests are especially impressed by the physical condition (5.9% increase) and cleanliness of rooms (3.8% increase), and with the timeliness in which their requests are being handled (2.2% increase).

Cisco Completes Acquisition of CloudCherry

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities.

Louis T Collection Debuts Revenue & Reputation Management Solution for Independent Hotels

RevPlus makes it easier for boutique and independent hotels to price rooms, check inventory, and manage their reputation.

Advantage Hotels Partners with VenueLytics to Provide Reputation Management and Guest Experience Solutions

Vista and Select Inn guests will receive personalized welcome messages, surveys, and access to an automated 24/7 digital concierge via a ChatBot.

Boutique Hotel Improves Guest Wi-Fi Rating a Full Bubble on TripAdvisor in Four Weeks

Magic Blue in Playa del Carmen had been plagued for years with poor internet connectivity that affected both the guest and staff experience.

Adjara Group Selects Cendyn to Power CRM Across Its Hotels

Adjara Group said it signed a deal with Cendyn to power CRM across all its hotels located in Georgia.

In Effort to Be Transparent, TripAdvisor Releases Its First Report Detailing Fake Review Volumes

In 2018, 66M reviews were submitted and TripAdvisor stopped 1M fake reviews from reaching its website.

Customer Relationship Management (CRM)