Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

“Healthy Sail Panel” Could Be What Turns Tide for Cruise Industry Post-COVID

If managed properly, the cruise line industry could provide one of the safest leisure environments in the world.

Retweeting, Sharing, Liking and Locating: Shifting Digital Restaurant Trends in the COVID-19 Era

Here are five ways to enact social and digital changes during this new normal.

Company offers complete recovery kit for hoteliers, with free content, trainings, and newly-developed products.

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.

These types of solutions will enable hoteliers to reopen as quickly and efficiently as possible, adopting the new practices that reflect current safety and social distancing measures.

Edwardian Hotels London, Hyatt, Motel 6 and RLHC make up this year’s Hotel Visionary Award winners.

RLH wins for its beautiful use of integration.

All points of contact are moved onto the mobile phone enabling staff and guest safety.

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