Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Why TGI Fridays Is All In on AI

How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence

High Stakes CRM

Hospitality Companies Vie to Win the Customer Experience Race as Systems that Know, Understand and Predict Guest Actions Get Smarter

In addition to managing its hotel reviews, TrustYou will help manage the hotel's restaurant reviews.

Event Temple specializes in CRM, sales, catering and event management software for both select and full-service hotels and conference centers.

Recent studies reveal that loyalty is no longer the most effective factor for hotels who want to convert direct bookings.

Customer reviews impact the flow of new guests into a restaurant, so it's important restaurants encourage diners to leave positive reviews.

Zenreach’s solution enables Anthony’s Coal Fired Pizza to personalize marketing messages.  

eBook is primarily written for independently managed hotels.

2018 Guest Experience Assessment from StayNTouch, TravelTripper and TrustYou examines guest experience trends and their adoption in the hotel industry.

Integration allows responses to guests’ needs in real time and increases efficiency for hotel staff.

Partnership facilitates guest review collection process for hotels, helps hotels manage their online reputation.

The barbecue chain taps into the process and organizational power FranConnect to drive revenue and profitability

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