Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).


Choice Hotels International, IHG, Hyatt, and The Cosmopolitan of Las Vegas make up this year’s Hotel Visionary Award winners.

Demands of takeout and delivery present challenges and yield solutions for restaurants to leverage the benefits of omni-channel digital strategies

Today's hospitality CIOs must transform their mindset from a risk-averse to first-mover when it comes to technology adoption.

The PMS + CRM connection enables hoteliers to drive revenue and build better relationships through email marketing, guest CRM and upsells.

NextGuest Digital provides hoteliers with web design and digital marketing; Parent company NextGuest expands to include innovations lab and strategic consulting.

Cendyn will provide the 5-star resort with CRM, digital marketing & sales tools.

Partnership will empower hoteliers to acquire new guests as well as drive loyalty with existing guests.

Ambassador – an interpreter device – allows staff members to hold conversations with guests, diners in 20 languages.

While many companies are pursuing a digital transformation to gain a competitive, few truly understand what this transformation entails, where to start or how it should ultimately affect the guest experience.

With so much data available and a willingness of customers to share personal insights in exchange for personalized service, brands that don’t make sure to optimize customer data will flounder.

Talkdesk easy customizations, Salesforce integration and system scalability are key components to winning trivago business

700 U.S. locations have menu boards that are powered by Dynamic Yield's machine learning technology.

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