Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Red Roof Increases Mobile Conversion 118% with Transformed Digital Experience

After launching its new digital experience a few months ago, the hotel brand has seen significant improvements in customer bounce and order rates, as well.

Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.

Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.

Restaurants can manage their multiple location deliveries and promote repeating orders effortlessly.

Partnership spans across reservations, business intelligence and guest management solutions.

With a client list that often includes high profile celebrities and wealthy families, Corinthia Hotel London has found a way to provide even the most demanding guests with a five-star experience.

Brian Best, head of interactive engagement at P.F. Chang's, will share examples of strategies that have driven sales while using digital, mobile, social and CRM technologies.

Study shows 61% of guests want to select their room from a property map, but only 6% of hotels offer it.

Hospitality can use the platform to better understand both employee and customer pain points and then deliver better experiences.

A smart hotelier must own the customer relationship at every stage.

Using HappyOrNot's anonymous Smiley Terminal allows ZeroCater to access and monitor customer feedback data fast.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

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