A collection of news, articles and other featured content about Customer Relationship Management (CRM).
Hotel Granduca Austin wanted to find new guests and bring back repeats.
In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.
Sands Resorts leverages six strategies to centralize guest and marketing data into one customer platform to personalize communication, drive revenue, and build guest loyalty.
Restaurants often believe that loyalty programs are just discounting programs eating into company profits, but a well thought out loyalty program can offer much more.
Offers improved usability and integrated guest feedback solutions available from one login, plus adds Facebook widgets for increased online bookings.
After launching its new digital experience a few months ago, the hotel brand has seen significant improvements in customer bounce and order rates, as well.
Collaboration provides hotels with integrated tools to enhance digital marketing results and seamlessly improve guest communications.
With a client list that often includes high profile celebrities and wealthy families, Corinthia Hotel London has found a way to provide even the most demanding guests with a five-star experience.
Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.
Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.
Restaurants can manage their multiple location deliveries and promote repeating orders effortlessly.
Partnership spans across reservations, business intelligence and guest management solutions.
Hotels and restaurants take aim at customer experience with hyper-mobile, personalized strategies. Sponsored.
Brian Best, head of interactive engagement at P.F. Chang's, will share examples of strategies that have driven sales while using digital, mobile, social and CRM technologies.