Customer Relationship Management (CRM)

How Fire & Vine Hospitality Transformed Customer Engagement with RTN Data Standards and Oracle CrowdTwist
Fire & Vine has integrated loyalty and engagement data across its reservation system, events platform, and email lists. With a consistent and accurate view of its customers, Fire & Vine is now able to offer more targeted and personalized offers.
Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent
Customers now have access to information and actionable guidance based on responses through Thynk’s Hospitality AI Sales Agent for Agentforce.

HungerRush Adds Customer Engagement Tool for Restaurants

Feedback is a new customer engagement tool designed to capture real-time, actionable insights from guests to help enhance customer experiences and drive business growth.
The Access Group to Acquire Paytronix

Paytronix will retain its name and plans to integrate its platform with a selection of Access products; the enhanced comprehensive suite of products and services will further improve the guest experience.
Thynk Announces Partnership with Cvent to Elevate Hospitality Sales through Next-Generation Integrations

Companies aim to drive group sales performance for hotels and venues by streamlining event operations.
SevenRooms Partners with Curator Hotel & Resort Collection to Elevate Guest Experiences, Engagement and Loyalty

Partnership brings world-class technology offering to Curator members, helping them leverage data to transform hospitality with next-level guest experiences that drive revenue.
Salesforce Adds Autonomous AI Agent Feature

ezCater is among its partners, rolling out in 2025. Salesforce’s Agentforce enables companies to build and deploy AI agents that can autonomously take action across any business function.
Cendyn acquires Knowland and Announces Private Equity Partner Haveli Investments

Integrated hospitality solutions leader dives deeper into group sales, meetings, and events in its latest acquisition supported by its investors, including Haveli Investments.
Thanx Launches Enterprise Integrations Center with 60+ Connections

Thanx Connex sets new industry standards in data portability, joined by new integrations with Qu, Bite, Attentive and Flybuy.
Guesty Extends its AI Capabilities with New Tools for Property Managers

Guesty’s AI Assistant website builder and ReviewSmart AI are designed to empower property managers to easily create attractive, engaging websites and quickly gain valuable insights from negative guest feedback.

Customer Relationship Management (CRM)

How Fire & Vine Hospitality Transformed Customer Engagement with RTN Data Standards and Oracle CrowdTwist

Thynk Announces Inclusion in Salesforce’s Agentforce Partner Network with Hospitality AI Sales Agent

HungerRush Adds Customer Engagement Tool for Restaurants

The Access Group to Acquire Paytronix

Thynk Announces Partnership with Cvent to Elevate Hospitality Sales through Next-Generation Integrations

SevenRooms Partners with Curator Hotel & Resort Collection to Elevate Guest Experiences, Engagement and Loyalty

Salesforce Adds Autonomous AI Agent Feature

Cendyn acquires Knowland and Announces Private Equity Partner Haveli Investments

Thanx Launches Enterprise Integrations Center with 60+ Connections

Guesty Extends its AI Capabilities with New Tools for Property Managers