Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Resorts See 40% Uptick in Revenue with Tests of F&B Platform

Hotel guest-experience app “Beachy” expands into food and beverage.

Serving up New Loyalty in the Digital Era

Loyalty is about more than just customer retention, it’s a key recipe for future success.

AI provides hotels with solutions for personalization, service enhancement & employee efficiency.

3 ways AI and IoT can help hotels elevate the guest experience

Hotels would do well to consider a hybrid approach that allows chatbots to execute simple tasks while escalating more complicated requests to a live agent.

Stadiums have made large improvements in recent years in implementing new technology to improve the guest experience and hotel venues could greatly benefit by following suit.

Guests are especially impressed by the physical condition (5.9% increase) and cleanliness of rooms (3.8% increase), and with the timeliness in which their requests are being handled (2.2% increase). 

CloudCherry is a Customer Experience Management (CEM) company that provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities.

RevPlus makes it easier for boutique and independent hotels to price rooms, check inventory, and manage their reputation.

Vista and Select Inn guests will receive personalized welcome messages, surveys, and access to an automated 24/7 digital concierge via a ChatBot.

Magic Blue in Playa del Carmen had been plagued for years with poor internet connectivity that affected both the guest and staff experience.

Adjara Group said it signed a deal with Cendyn to power CRM across all its hotels located in Georgia.

In 2018, 66M reviews were submitted and TripAdvisor stopped 1M fake reviews from reaching its website.

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