Customer Relationship Management (CRM)

Guldsmeden Hotels is a sustainable, privately owned Danish boutique hotel chain with 10 locations throughout Europe.

Identify high-value customers before they’ve spent a dime. Better yet, you may already have the solution in your existing tech stack.

Unsure where to start? Here’s how.

By connecting the PMS and CRM, personalizing everything from marketing emails to on-stay communications becomes easy to do.

The Tool also allows a restaurant to address guests that feel as if they’ve had less than stellar service directly and promptly.

Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.

Addressing obstacles such as employee shortages, a still evolving pandemic, and everchanging guest demands depends on the adoption of technology to improve profitability, manageability, and day-to-day operations.

Integration between the restaurant platform and Cendyn’s eInsight CRM allows hotel restaurants to recognize, reward, and incentivize their most loyal guests through their dining experiences.

Mews’ customers can now benefit from real-time guest personalization as CRM and PMS can now be connected.

American Data Privacy and Protection Act would set a national standard for data collection and protection. National Restaurant Association is lobbying Congress to ensure proposal addresses industry concerns while providing strong consumer protections.

Jessica Valenzuela, CEO and Co-Founder, GoGoGuest, was presented with the Rising Star award at MURTEC.