Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Famous Dave’s Launches New Rewards App

Famous Dave's has teamed up with Punchh to offer a unified program for the entire franchise system.

Using technology to remove common friction points and emulate modern conveniences found in consumers’ homes drives in-room innovation trends

The new feature is the latest enhancement to Hilton’s mobile-centric room and enables guests to stream their favorite Netflix series and movies on in-room TVs.

Partnership will provide hoteliers with a suite of solutions and services that add up to a complete CRM platform.

Hint: It's not at check-in; Hotels must begin influencing the guest experience long before they arrive on-property.

A blend of data and digital engagement will power the next generation of genuine service.

Online review platforms offer little actionable insight for the operator to improve their business; but real-time feedback for restaurants is arriving soon.

Samsung and partners showcase ecosystem of mobile, display and data analysis solutions to enhance in-store customer experiences, improve associate efficiency

The completion of PCI DSS Level 1 Certification follows TRACK’s enhancement of its Property Management System for leading Vacation Rental Management Companies in 2018.

Food halls and restaurants need to provide good cellular reception if they want to keep their guests happy. 

The restaurant industry is making big moves to transform the customer experience and to meet the demands of what according to Deloitte Consulting, is the “next-generation customer.”  Quick Serve Restaurants (QSRs) are moving toward providing consumers with a frictionless experience, a concept

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