Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Branded Strategic Hospitality Invests in Ovation Up

The CX and engagement platform helps hospitality companies get direct feedback from customers.

Three Steps to Help the Cruise Industry Prepare to Set Sail Again

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.

New partnership allies Omnico's advanced point-of-sale and guest engagement software with GHS' 28-year expertise in casino loyalty, marketing and offer management solutions.

To deliver a superior off-premise experience, restaurants must capture guest feedback in-the-moment so as to be able to right wrongs before losing a loyal customer.

The antimicrobial solution is scientifically proven, via ISO standardization (ISO21702), to be efficient against coronaviruses and bacteria.

Hospitality technology specialists For-Sight will provide CRM & Marketing solutions to allow Staycity to enhance their guest experience.

Hotels must identify what tech is most valuable to sustaining business right now and reconsider the rest.

Surveys, sanitation tech and workforce management tech will all play an important role in ensuring hotels recover more quickly.

The customer engagement platform says there's a growing threat posed to its business and its customers by patent assertion entities (PAEs) or “patent trolls”.

Integration brings customer relationship management tools and guest feedback and reputation management tools together in a simple to use manner.

McDonald's Rewards, a program available on the McDonald's app, allows Canadians to collect and earn rewards on McCafé beverages and now fries/

Analytics tool allows hoteliers to see exactly what their guests think about the COVID-19 measures taken by the hotel.

New report cites how authentic corporate responsibility is helping the luxury hotelier weather the worst year in travel and tourism.

Company offers complete recovery kit for hoteliers, with free content, trainings, and newly-developed products.

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