Customer Relationship Management (CRM)

Failure to invest in the right kind of customer service tools and technology will put an already volatile industry on even shakier ground.

SHR’s full suite of revenue-generating products is now sharing data through deep integrations with Infor’s Property Management Solution.

New whitepaper outlines essential topics to benefit hotel guests and operators ahead of HITEC.

From the #1 tech feature guests expect at a hotel to what restaurant guests really think of third-party delivery, our panelists discuss the current state of customer technology engagement.

SpotOn will bring enterprise-scale payment software capabilities to small business clients, and customer engagement technology such as loyalty and marketing products to enterprise customers.

What it is, what it isn’t, and why you should care about it.

When the guests at participating restaurants enter their phone number to check-in to a loyalty program powered by Spendgo, they will automatically be sent a text approximately when they’ve finished their meal asking them about their experience.

Guests staying at LEGOLAND® Hotels in New York and California are speaking with LEGOLAND characters and engaging with all aspects of the brand, hotel, and theme parks from inside their rooms using Volara’s hands-free, voice-first, guest-engagement platform with Google.

Not actively measuring customer engagement and fully understanding why their customer books, loves, and appreciates their brand is the biggest tech mistake most hoteliers make.

How can we as a business ensure we are able to function operationally, without needing to increase our headcountt? More hotels are looking towards technology for the answer.

Multi-property condo hotel and resort operator digitizes the guest journey with strategic integrations.

Local Kitchens can use Tattle to elevate the guest experience, recover dissatisfied guests, and extend hospitality beyond the walls of their food halls.