Customer Relationship Management (CRM)

Thanks to a new API integration, Maverick clients can now integrate the data collected from the Guest Survey solution within the Guest Experience Platform directly within the CRM.

Guestmeter is an innovative guest feedback management software company that hospitality professionals can use to capture guest feedback via QR code surveys, lobby kiosk surveys or send post-stay e-mail surveys.

The French hotel group has chosen Cendyn’s industry-leading CRM to enhance the guest experience across their collection of European luxury hotels.

Accor/Ennismore chose Quicktext for the integration of their Conversational AI, but also to benefit from the derivative features of AI such as enriching the hotels’ CRM, feeding the call centers, optimizing SEO with AI-powered snippets, and more.

Digital customer loyalty, offers and engagement platform launches enhancements to its mobile framework, new loyalty strategy services and expanded user experience features.

From AI-driven communication to a customizable experience marketplace, and an industry-specific CRM, Enso Connect’s guest experience operating system supports Jetstream’s full-service guest-focused technology platform.

Some hotel brands  have begun pioneering programmatic personalization, but this is only the beginning.

If a hotelier fails to clean up authorizations and infringes on a guest’s purchasing power, it can sour the guest’s overall experience.

Sparkfly’s platform is the foundation for a customer engagement ecosystem that unifies Round Table Pizza’s POS system, new web and mobile app ordering technologies, loyalty and reward capabilities, and all third-party marketplace apps.

Digital signage and interactive wayfinding are fast-growing communication channels for the hospitality sector because they can help guests embrace travel opportunities with confidence, pointing to all the amenities and services the hotel has to offer while being mindful of health requirements.

81 percent of restaurant operators are optimistic and plan to invest in technology and real estate to align with consumer preferences, according to TD Bank's survey.