Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

From Call Centers to Text Centers: How Two-Way Texting Is Transforming Hospitality

Two-way texting solutions can enhance a hotel's reputation by alleviating call congestion, improving in-house efficiency and creating happier, loyal customers.

Motel 6 Pays $12M Settlement

It's the second settlement for hotel chain after allegations of giving customer info to immigration officials.

The world has gone mobile in every aspect of lifestyle and customer choices on venues such as hotels, restaurants and gyms are being influenced by how easy it is to keep personal devices charged.

And 37% report that the improvements needed are "significant," finds study from Yext.

QSR will use decision technology to increase personalization and improve customer experience

From staff interaction to emergency situations, access to a translation device can only improve the guest experience.

The typical traveler uses 700 digital touchpoints to plan a journey, but hoteliers are only just now learning how to take advantage of these touchpoints to create a personalized and magical experience.

Gregory Forbes, Director of Above Wing Operations, will be the day two opening keynote at HT-NEXT 2019.

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

SOCi Reputation Insights helps multi-location brands better monitor online review content for quick response and proactive localized social management.

How Dream Hotels is changing the way guests communicate.

To improve guest engagement as well as meaningful guest feedback, hotels might want to consider using in-room voice technology.

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

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