Customer Relationship Management (CRM)

Shiji ReviewPro has been implemented across 24 Coast Hotels in North America to improve guests' experiences and further enhance Coast Hotel's reputation.

As properties navigate a busy live event season, technology can help brands understand the forces that are driving successful bookings, unlock clues to customers’ preferences, identify ways to improve their offerings and stand out among the competition.

Through the integration, OpenTable guest insights will be made available in the dailypoint’s central guest database, allowing hoteliers to provide their guests an even more personalized experience.

Report highlights that 95% of travelers read reviews before choosing accommodation; whilst 85% trust online reviews as much as personal recommendations.

End-to-end provider of multi-property sales and operation solutions earns Series A funding for further investment in accelerated product development and global expansion strategies.

The Greece-based luxury resort, has selected Cendyn’s powerful eInsight™ CRM and the new eInsight™ Sales solution to generate demand, build pipeline, enhance guest satisfaction and drive loyalty.

Is your travel loyalty program aligned with what today’s consumer wants? A set of two surveys reveals big mismatches and unrealized opportunities.

Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.

The visual reporting for eInsight CRM is powered by Microsoft Power BI.

New email marketing tool provides key data insights and revenue potential for SevenRooms clients.

Hospitality brand unlocks deeper voice-of-the-customer insights, captures real-time sentiment, and prioritizes areas for improvement.

SIHOT enables eco resort to advance revenue and strategic growth by unburdening staff from unnecessary admin to capitalise on its direct booking business.