Customer Relationship Management (CRM)

Innovation in Hotels Can Help Build Customer Loyalty

A smart hotelier must own the customer relationship at every stage.

Fast-Growing NJ BBQ Chain Increases Volume with Integrated Customer Engagement Solution

Revel Systems partners with Como to deliver an integrated customer engagement solution to deploy personalized customer loyalty solutions to scale businesses.

Hotel Managers: Focus on These 5 Areas for Best Operations Efficiency

From using technology to enhance the guest experience to monitoring reputation management and branding online, hotel managers play a central role in running a successful hotel.

Marriott Digital Services Partners with Avvio

Avvio to provide outsourced partner services for the MDS team.

Hyatt Selects Mark Vondrasek to Deepen Loyalty Engagement and Advance Brand Growth Beyond Traditional Hotel Stays

Industry veteran and demonstrated innovator will help to build new experiences in high-growth areas.

Harri & Toast Deliver Tech Solution to Address Rising Labor Costs in Hospitality

Integrated solution combines day-to-day operations management, end-to-end workforce management and CRM tools for enhanced visibility into business insights.

Elite Hospitality Group Improves Guest Review Response Rate by 60%

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

Empowering Hotels to Make Guests Feel Welcome With Social

In 1967, Paul Dubrule and Gerard Pelisson founded the Societe d’investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel in northern France.

2017 Customer Engagement Technology Study: Targeting Experience

Hotels and restaurants take aim at customer experience with hyper-mobile, personalized strategies. Sponsored.

ALICE Announces Acquisition of GoConcierge

Acquisition brings together two of the most innovative concierge and front desk solutions on the market.

MGM Resorts International Appoints Kelly Smith Senior Vice President and Chief Digital Officer

Smith will be responsible for providing strategic digital leadership to enhance guest experiences across the portfolio of brands.

Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

Reduce Customer Walkaways at Your Restaurant

Operators that offer dynamic, accurate wait times, mobile solutions and targeted, personalized promotions will be rewarded with loyal customers.

3 Ways Operators Can Strike the Right Balance Between Tech and Touch

Tech is taking the restaurant and hospitality industries by storm — putting the pressure on these businesses to adopt technology or risk getting left behind. One of the largest concerns for the hospitality industry surrounding tech adoption is the fear of losing human interaction.