Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Manquehue Hotels Expands Properties, Personalizes Guest Experiences with Oracle

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

California Pizza Kitchen Partners with Yumpingo to Harness the Power of Instant Guest Feedback

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Cloud-based integrated system uses advanced machine learning technology to deliver for a clean, robust, single view of the guest.

One-in-five say they are willing to spend $50 or more for a hotel with superior service which is more than any other generation and double the amount of boomers who report the same.

Medallia can now help restaurants and hotels better understand what guests are saying on review sites, drive repeat business and mine data to uncover new customer insights.

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels.

Software from TravelNet Solutions will help lodging company manage its more than 800 properties in Oregon.

Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations.

Simpleview and Threshold 360 partner to deliver engaging 360° travel experiences to destination marketing organizations.

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