Customer Relationship Management (CRM)

Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem to power their CRM, Distribution, Corporate Sales, and Loyalty services
The Kenya-based hotel group has chosen Cendyn’s streamlined technology and services ecosystem to enhance the guest experience and drive revenue across their hotel collection.
Brightloom Adds New Features, New Customers
Brightloom is forging strategic partnerships and scaling the CGP platform to help restaurants acquire, engage and retain their customers more efficiently and effectively.

Hotels
The Maho Group Partners with Cendyn
The Maho Group has selected Cendyn to power CRM, revenue management, and business intelligence at two St. Maarten resorts, the Sonesta Maho Beach Resort, Casino & Spa and Sonesta Ocean Point Resort.
Communications
Nordis Technologies Launches Enhanced Text Messaging in Partnership with Solutions by Text
Nordis Technologies’ clients can now compose and send one-time and recurring, compliant text messages using the company’s patented Expresso™ CCM platform.
Data & Analytics
Sojern Survey Reveals 81% of Hoteliers Have Seen a Lift in Revenue Once a First-Party Data Strategy Is Implemented
Research found that 59 percent of hoteliers have already implemented a first-party data strategy, and 62 percent say it’s “very important” to digital marketing.
Integration
HappyOrNot Partners with Raydiant to Add Real-Time Customer Feedback Applications to Interactive Screens
The integration of HappyOrNot’s customer friendly feedback solution within the Raydiant Marketplace, will enable businesses to close the feedback loop and gain real-time insights into customer and employee sentiments.
Customer Relationship Management (CRM)
Simpleview and Satisfi Labs Announce Technology Integration Partnership
Simpleview and Satisfi Labs will offer AI and live chat to DMOs.
Central Reservations
Irish Hotel Tech Company Joins Forces with Sceptre Hospitality Resources (SHR)
The acquisition of Avvio through SHR will create a technology powerhouse for independent hotels and chains.
Integration
Tempest Launches Highly Anticipated RFP Integration With Cvent for iDSS CRM
The new integration delivers streamlined operations, standardization of data collection, and improved efficiency with RFP sourcing and response processes.
Restaurants
Chatmeter Adds Features to its Reputation Management, Brand Intelligence Platform
Chatmeter combines AI-powered deep listening with real-time CX agility to drive customer loyalty and growth for multi-location enterprises.
MURTEC Executive Summit
At MURTEC Executive Summit: Fresh Ideas to Attract, Reward and Keep High-Value Customers
This is just one of more than a dozen educational sessions featuring industry thought leaders at MURTEC Executive Summit this week in Napa. Restaurants, it's not too late. Register now!
Customer Relationship Management (CRM)
Cendyn to power TIME Hotels’ CRM & guest loyalty programs
Cendyn’s eInsight CRM and eLoyalty Premium solutions to drive guest loyalty and provide personalized one-to-one communications for UAE-headquartered hospitality company.
Restaurant Technology Network (RTN)
RTN Releases Customer and Transactional Data Standards
With big-brand endorsement, technology collaboration and a groundswell of support, standardization is a new, tangible reality for the restaurant industry.
Restaurants
How Krystal Elevates the Brand’s Customer Engagement, Offer Management Systems
Krystal will leverage Sparkfly’s intelligent middleware platform to modernize its digital guest experience at all touchpoints including real-time connectivity to their in-store POS, web and mobile app ordering technologies developed by

A collection of news, articles and other featured content about Customer Relationship Management (CRM).