Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

Extended Stay America CEO: 2019 Has Been a Year of Tech Innovation

First half of 2019 sees ESA implement a new PMS, CRM, mobile app and network/broadband tech.

Platform built on Salesforce improves effectiveness and efficiency of operations, enables growth.

Remind guests of the amenities and technologies your hotel offers that Airbnb properties can't.

In the second installment of this two-part series, hotel executives from brands such as Red Roof, G6 Hospitality, Choice Hotels, Jupiter Hotel and MEININGER Hotels discuss three more steps for improving direct booking.

Acquisition will enable Cendyn to drive performance across all aspects of the hotel business.

eatsa Rebrands as Brightloom & will incorporate components of Starbucks’ mobile, loyalty and engagement technology to create end-to-end seamless platform for restaurants

Robust connectivity will not only power future-ready experience, but it will set the pace and the bar for technology leaders.

Service provides 24/7 social media reputation & crisis management for hotels and resorts covering Facebook, Instagram and Twitter.

Choice Hotels International, IHG, Hyatt, and The Cosmopolitan of Las Vegas make up this year’s Hotel Visionary Award winners.

Demands of takeout and delivery present challenges and yield solutions for restaurants to leverage the benefits of omni-channel digital strategies

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