Customer Relationship Management (CRM)

For-Sight has also developed a bespoke Business Intelligence system that brings together the most relevant data to realize effective guest relationship management, provide operational insights, while ensuring the highest standards in data security and compliance.

Creating an even more seamless, safe dine-in experience continues to be a top priority for the brand. Technology implemented includes Wisely's waitlist, reservations, table and order management.

Transparency, seamless experiences and resolving guest issues as they happen are just a few ways hospitality brands need to rethink the guest experience.

A Cendyn & NextGuest combination creates the largest scalable CRM & Digital Marketing provider for the hospitality industry.

From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.

Solution enables hoteliers to listen and react to guest feedback in real-time.

By building a cloud data strategy that offers a complete view of a guest and shares actionable insights with employees, hotels can quickly develop a unique set of ways to elevate the guest experience during their trip.

A&W Canada uses Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer.

Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.

Dmbook Pro is a virtual assistant for hotel management.

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.