Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

The Gist on GDPR

Consumer protection, access and transfer of PII is a key component of GDPR. The regulation applies to all organizations doing business in the EU.

Brooklyn Food Hall Solves Cellular Coverage Problems

Food halls and restaurants need to provide good cellular reception if they want to keep their guests happy. 

Ivy smartconcierge to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

Integration will help hoteliers and guests communicate easier.

The restaurant industry is making big moves to transform the customer experience and to meet the demands of what according to Deloitte Consulting, is the “next-generation customer.”  Quick Serve Restaurants (QSRs) are moving toward providing consumers with a frictionless experience, a concept

Loyal customers are key to the success of your restaurant business.

After successful rollout in the U.S., Hut Rewards extend to 423 Delivery Huts in the UK.

Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats.

Integration of Infor HMS and SunSystems with AHG cut guest check-in and –out times from 10 minutes to less than two minutes.

New A.I. solution for hoteliers automates responses to repetitive customer questions, decreasing inbound requests by 40 percent.

Each property will gain a clear understanding of their guest history and preferences in real time.

World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members.

Most common negative reviews are about rooms, including their maintenance and cleanliness.

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