Customer Relationship Management (CRM)

A&W Canada Captures Real-Time Guest Feedback

A&W Canada uses Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer.

Eclipse Hotels Group Deploys Quore to Enhance Customer Service

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.

Cendyn and Avvio Partner to Power Loyalty for Roomzzz Aparthotels

Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.

LoungeUp Acquires Dmbook Pro to Improve Guest Relationship Management

Dmbook Pro is a virtual assistant for hotel management.

4 Ways to Elevate the Guest Experience Using Restaurant Management Systems

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.

Cendyn Announces Next-Generation Customer Data Platform, Starling

Starling unites, transforms, cleanses, and enriches millions of data points.

MGM Resorts Builds Customer 360 with Amperity’s CDP to Redefine Customer Experience and Marketing

With Amperity’s platform assembling a Customer 360 and making it readily available, MGM is reaching their customers with messages and promotions at key moments before, during, or after guest visits to provide an elevated experience and drive more engagement.

SiteMinder Launches Partner Program to Harness Local Power for Hotels Globally

The Partner Program is the latest major initiative from SiteMinder to address the fragmentation across the hotel industry worldwide.

Tripadvisor Ramps Up Support for Hotels With Launch of Two New Technology Solutions

The combined launch signals Tripadvisor’s increased focus on delivering best-in-class technology solutions that will help the hospitality industry recover.

How the Hospitality Industry Can Build Loyalty and Trust in the COVID Era

The hospitality industry will need to create a culture of safety that reassures its customers that its public spaces and amenities are clean.

Tattle Integrates with Brink POS

Customer Experience Improvement (CXI) platform joins PAR Technology’s Brink POS integration ecosystem.

HappyOrNot’s Full Range of Customer Feedback Terminals Now Protect Against Coronavirus

HappyOrNot partners with Nanoveau to coat its Smiley Touch touchscreen terminals with an antimicrobial film.

For-Sight Eyes Growth with Major Hospitality Product Development Project

Project will migrate For-Sight to a cloud-based system, introduce data science, AI, and predictive algorithms to its solutions and more.

Thanx Attracts Investors

CRM and digital marketing platform receives strategic investment from RHI Group, M33 Growth and Ribbit Capital.

Customer Relationship Management (CRM)