Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

A collection of news, articles and other featured content about Customer Relationship Management (CRM).

A&W Canada Captures Real-Time Guest Feedback

A&W Canada uses Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer.

Eclipse Hotels Group Deploys Quore to Enhance Customer Service

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.

Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.

Dmbook Pro is a virtual assistant for hotel management.

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.

Starling unites, transforms, cleanses, and enriches millions of data points.

With Amperity’s platform assembling a Customer 360 and making it readily available, MGM is reaching their customers with messages and promotions at key moments before, during, or after guest visits to provide an elevated experience and drive more engagement.

The Partner Program is the latest major initiative from SiteMinder to address the fragmentation across the hotel industry worldwide.

The combined launch signals Tripadvisor’s increased focus on delivering best-in-class technology solutions that will help the hospitality industry recover.

The hospitality industry will need to create a culture of safety that reassures its customers that its public spaces and amenities are clean.

Customer Experience Improvement (CXI) platform joins PAR Technology’s Brink POS integration ecosystem.

HappyOrNot partners with Nanoveau to coat its Smiley Touch touchscreen terminals with an antimicrobial film.

Project will migrate For-Sight to a cloud-based system, introduce data science, AI, and predictive algorithms to its solutions and more.

CRM and digital marketing platform receives strategic investment from RHI Group, M33 Growth and Ribbit Capital.

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