12/18/2017 How AccorHotels encourages and delivers consistency across 4,000 Facebook pages.
10/9/2017 Silver Diner meets customers where they are and grows customer relationships
through social media.
9/11/2017 Unique lodging company levels competitive field and maximizes revenue with proprietary yield revenue management software.
8/9/2017 When it comes to hotel marketing strategies, email remains an effective tool and a fairly inexpensive one at that.
6/11/2017 Key considerations for enabling mobile options for customers who want self-service
2/15/2017 Pieology positions itself for rapid growth with cloud-based POS rollout.
12/20/2016 If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs. Matthew Carroll, vice president of global brand management at Marriott Hotels, discusses the company's "Live Beta" hotel concept where guests can test the newest service concepts first-hand and give feedback in real-time.<br />
10/10/2016 Guests don't want to master new technology, so give them the freedom of speech
9/9/2016 The CEO of Saint Marc Pub – CafÉ, Bakery & Cheese Affinage, details how the company departed from traditional service methods and instead allows guests to choose how much human interaction they want. Using tabletop digital menus, the company can offer guests seamless hassle-free purchasing, entertainment, and can even capture feedback before the dining experience ends.
8/9/2016 How Carlson Rezidor Hotel Group combines form and function with its BluPrint interface.
