2/17/2015 Chet Patel, complex director of information technology for the Swan & Dolphin Resort, explains how mobile devices combined with digital reader board technology can improve the resort experience for guests.<br />
12/11/2014 Michael Cullen, SVP, shared services for Marriott Business Services reveals how a shared service model can help hospitality move past implementation challenges, driving efficiencies and improving outcomes.
10/10/2014 Incorporating digital marketing activities into an everyday work routine can help maximize growth. Chief consultant for Piedmont Avenue Consulting, David Mitroff, offers tips to strengthen loyalty and increase new business with social and e-media strategies.
9/5/2014 Hard Rock International's senior director of digital marketing and CRM discusses how leveraging mobile loyalty programs engages travelers on their terms.
8/6/2014 New research from Cornell suggests that efficiency certifications can impact operations as well as the bottom line.
6/5/2014 Aspen Ski Company advisor shares how hotels, resorts can build a digital strategy that encourages guests to book direct.
5/6/2014 Quiznos' CMO shares how the eatery is leveraging gamified marketing and social media to engage ad-weary consumers.
4/8/2014 The director of IT for Benchmarc Restaurants offers his insights on how to decide if a tablet-based point of sale is right for your restaurant and identifies key considerations.
3/4/2014 YOTEL co-founder and CEO, Gerard Greene reveals how airline-inspired technology is streamlining operations and guest services for a budget-friendly luxury hotel experience.
2/12/2014 A study by the Cornell School of Hotel Administration reveals that while TripAdvisor and Twitter may highlight best and worst experiences for guests at hotels, more stars are linked to higher average daily rates.
12/12/2013 A Wendy's franchisee safeguards against data breaches with intelligent firewalls. Stacy Duncan, VP of IT for Davco Restaurants, offers best practices to sure up possible weak points in an operation's online infrastructure.
10/8/2013 Guests are expecting, and demanding, more connectivity than ever before. Here are some best practices for meeting and exceeding guests' bandwidth needs.
