9/6/2013 Listening and responding to complaints from online shoppers about web design can equal an ROI boost.
8/6/2013 The benefits of a cloud-based infrastructure allow IT leaders to focus on the core business rather than be bogged down by issues. Rocky Lucia, director of IT, B.R. Guest, breaks down the basics of moving to the cloud.
6/6/2013 James Lux, VP of IT for Boloco, offers guidance with five best practices to reduce the risk and pitfalls that can be inherent in an integration project.
5/8/2013 Cornell Center for Hospitality Research identifies 48 behaviors that help hoteliers max-out investment returns.
4/8/2013 The marketing manager for brands including The Melting Pot and Burger 21 reveals key steps to establishing a brand-consistent social media strategy for franchises
3/4/2013 Providing potential guests with access to online reviews directly on hotel's proprietary websites has proven to increase channel revenue and ultimately customer satisfaction.
2/13/2013 With Bring Your Own Device (BYOD) emerging as an option for mobile workplaces, the hospitality space today is facing a rash of security risks. VP of technology for Stout Street Hospitality, Jeffrey Stephen Parker, offers some best practices for operators looking to implement a BYOD policy.
12/11/2012 Hoteliers can learn from tech giants, such as Steve Jobs, about how to be product and service pioneers.
10/8/2012 A story of social media inaction proves the importance of operators not only monitoring social media, but responding to questions and comments.
9/7/2012 Leveraging responsive design strategies for websites that makes sense across all platforms will better position hotels to capture more bookings across different distribution channels.
8/7/2012 Analyzing click streams and social media has emerged as a key way to understand guests' booking decisions and methods. By deciphering where guests are ultimately making booking decisions, operators will be better able to service them.
6/8/2012 As hospitality industry operators collect information from an increasing number of touch points, the Federal Trade Commission is calling on companies to self-regulate use of customer data in order to protect privacy.
